Implementing policies, codes of practise, legislation

Question 1

Should care environments produce policies for staff and service users?

Answer 1

Care environments should produce policies to guide staff and ensure service users are aware of the care and standards they are entitled to. This includes policies for: bullying, confidentiality, equal opportunities, data handling, manual handling of patients, safeguarding, etc.

Question 2

How will having these policies promote good practise?

Answer 2

• Providing guidance about the aspects of care covered by the policy so that staff know what to do
• Ensuring everyone is working to the same standards and so consistent care is provided
• Ensuring staff know their roles and responsibilities
• Ensuring legal requirements are met
• Ensuring that individuals’ rights are protected
• Providing a system of redress
• Helping service users feel safe and secure
• Helping to develop trust between service users and providers