Acceptable methods of challenging discrimination

Question 1

Give examples of how care workers can challenge at the time

Answer 1

• Speak to the individual and explain how they are discriminating, to raise their awareness
• Ask the individual to reflect on their actions/what they have said
• Encourage them to speak to the individual they discriminated against to find out how their actions impacted that person/apologise for their actions
• Reporting the discrimination to a senior member of staff/manager

Question 2

Give examples of how care workers can challenge afterwards through procedures

Answer 2

• Show the individual the relevant policy, e.g. bullying, confidentiality, equal opportunities
• Discuss the concerns/issue with their senior manager so he/she can address the issue or give advice
• Managers can use disciplinary measures such as warnings explaining the seriousness of the issue/suspension/etc.

Question 3

Give examples of how care workers can challenge through long-term campaigns

Answer 3

• Provide regular training for staff over time to raise awareness of correct ways of working so they can address the issue if they observe any discriminatory practice
• Sending individuals on an equality and diversity course
• Running workshops about the values of care and how the practitioners can meet them to ensure they are meeting the service users’ needs