II. RIG Best Practice and Procedure

Question 1

What is the “best” DMV office?

Answer 1

Lakewood

Question 2

How do you respond if a client wants the case to go faster?

Answer 2

Offer to expedite and send to attorney to discuss valid grounds for an expedite and costs

Question 3

What sources should you use when demonstrating country conditions?

Answer 3

• Al Jazeera
• CNN
• BBC
• State Department news (if applicable)

Question 4

What resources do I check when unsure about office procedure?

Answer 4

• Office checklists on shared drive

Question 5

What forms of signatures are acceptable?

Answer 5

Physical signatures (originals) OR scanned/copied physical signatures.

**NO electronic signatures that are autogenerated or typed

Question 6

If there is specific information you want to stand out in a client’s application packet, what color should you highlight it in and why?

Answer 6

• Anything but yellow

- Why: Yellow highlighter does not always show up on copies of documents

Question 7

How should you bind a client’s final packet together?

Answer 7

• Binder clips or rubber bands

- Bonus: DO NOT USE STAPLES

Question 8

Where should checks be made out to for USCIS filing fees?

Answer 8

• US Department of Homeland Security

Question 9

What day should you not book a client meeting?

Answer 9

Wednesdays

Question 10

How do you write the date when naming a file?

Answer 10

YYYY MM DD

Question 11

What is the client response time for the office?

Answer 11

One business day

Question 12

What information should you not give a client if you are not a licensed attorney?

Answer 12

• Legal advice

- (also confidential information, but attorneys must follow this as well)

Question 13

What two things should you get prior to forwarding a phone call that you answer?

Answer 13

• full name

- phone number of person calling

Question 14

What should you do if you are receiving too many emails?

Answer 14

• Don’t respond as quickly (still try to respond within one business day)
• Block time to return emails
• Consolidate many email threads into one email

Question 15

What language level should you try and use so the majority of clients will understand and be able to communicate effectively with you?

Answer 15

5th grade level: short clear sentences, no legalese, bulleted or numbered lists not paragraphs

Question 16

When should you sign a document?

Answer 16

After you have finished the document you are signing. Your signature is your word!

Question 17

What will a notary need to notarize a document and what will the notary do notarized the document?

Answer 17

• Needs: ID

- To notarize document: stamp AND signature with date

Question 18

Where should clients sign their immigration documents?

Answer 18

Where the applicant/beneficiary/petitioner/derivative signature box is depending on what they are on the application.

**MAKE SURE clients do not sign the attorney signature box

Question 19

What format should dates be written on immigration forms in the “date” box?

Answer 19

MM/DD/YYYY

**NOT DD/MM/YYYY - many other countries use this format, so double check