IFSTA, Company Officer Flashcards
A __________ is a guide to decision-making within an organization.
Policy
Firefighters to the Fire and Rescue Department are an example of what type of customer?
Internal Customers
How often must the policies and procedures within an organization be monitored?
Continuously
In what two forms can orders and directives be given?
Written and Verbal
What must happen to insure the policies of an administration’s intent is clear?
Communication
When a member of a unit is injured what is the first responsibility of the Company Officer?
Prompt Medical Care
Most emergency service organizations are what type of organizational structure?
Scalar
__________ is the legal ability of an individual to make and implement decisions for which the individual is held accountable.
Authority
What are the two levels of emergency services training?
Formal and continuing education
NFPA _______ states that emergency services organizations must evaluate the effectiveness of its training programs.
1201
________ is the complex ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention and intimate the action.
Command presence
_______ is the act if controlling, directing, conducting, guiding and administering through the use of personal behavioral traits or personality characteristics that motived employees to the successful completion of an organizations goals.
Leading
The efficient assignment of subordinates to a supervisor is referred to as ________.
Span of control
________ is a formal process that involves activities that assist participants in identifying and resolving personal, behavioral or career problems that are adversely affecting performance.
Counseling
_________ employees is a form of delegation that allow subordinates to take responsibility for their actions and decisions.
Empowering
______ is the ability to use rational thinking and reasoning to determine the correct answer to a problem.
Logic
_______ is the principle that is used to determine correct and proper behavior by the members of society.
Ethics
________ adds value to the company, organization and authority having jurisdiction.
Quality service
The ________ is the pathway of responsibility from the top of the organization to the bottom and visa versa.
Chain of Command
What is the first step in the Four-Step Method of Instruction?
Preparation
A _________ is the act of showing how to do something or how something operates or acts.
Demonstration
A ladder rise is an example of what type of evolution?
Simple
When emergency incident are terminated, cause of incident ad a _________ are done.
After-action report
What is used to collect useful and accurate information about an emergency incident?
Interview
What I part of an active listening skill?
Stay focused and involved
What type of burning can result in burn patterns similar to those caused by an accelerant?
Postflashover
What is the leading cause of fires?
Undetermined
Influencing, controlling, monitoring through the use of persuasion is…
Managing
Planning and organizing are functions of…
Management process
Contemporary Management Theory suggests how many ratio of subordinates per supervisor?
15-25
Organization change because of what type of force change?
Strategic
First approach for effective time management is…
Prioritize
Most communities in the U.S. use designated officials or have…
No formal government
Boroughs and town meetings are variations of what type of government?
Municipal
What form of government does a mayor have executive powers while council has legislative powers?
Council-Mayor
What form of government may or may not have a mayor?
Commission
What is a governmental body that is given power by their state to raise and administer revenues?
Districts
Who is responsible for development and management of interagency and intergovernmental agreements?
Fire and Emergency Services Administration
What type of aid is a formal written agreement between jurisdictions that share a common boundary?
Automatic
What type of aid receives a payment that is made by one agency to the other?
Outside
Who standardizes interagency and intergovernmental operations at emergency incidents?
NIMS
What acts covers all hazards including natural disasters and terrorist events?
Stafford
One of the most important tasks of a company officer is to _________ the units members at all times.
Ensure the safety of
A new company officer will have had experience as a __________.
Subordinate
As an officer, ________ is a tool that is used to ensure that the unit operates safely, effectively and efficiently.
Leadership
The _______ is the vital connecting link between the unit and the administration of the organization.
Company officer
To _________ is setting a positive example.
Lead by example
Improperly using the authority of a company officer is _______.
An abuse of power
A new officer should always remember that _____ must be earned.
Respect
______ is the act of directing, overseeing or controlling the activities and behavior of employees who are assigned to a particular supervisor.
Supervising
_______ bases theory on the average worker believing work is natural.
Theory Y
_______ bases theory on involves workers performing without supervision.
Theory Z
An ________ leader establishes high goals and expects high performance from subordinates.
Achievement-oriented
All infectious disease control program shall follow what NFPA guideline?
1581
What are the two leading causes of fatalities in the fire service?
Heart Attacks and Vehicle Accidents
A ______ is an event that came close to resulting in an injury or fatality.
Close call
What is the ultimate responsibility of organizational management?
Workplace Safety
_______ limits the number of subordinates that one individual can effectively supervise.
Span of Control
Before an officer delegates a task he/she must ensure what before making the decision?
Employee is capable of completing task
What is one statistic that has not been tracked regarding firefighter injuries?
Close calls
What is a primary consideration for most organizations to be able to provide all of the services required by a jurisdiction?
Fiscal limitation
Which of the following is NOT a reason why the true scalar structure is well suited for dealing with emergency situations?
Unity of command
Regardless of how fire and emergency services are organized, they all function within these same organizational principles.
Command, span of control, division of labor
The term municipal fire department is sometimes known as…
A or B
A public safety department usually…
Trains its law enforcement officers to function as firefighters who act under fire and emergency services company officers
Regardless of the level where decision-making authority is located, accountability for decisions is almost always…
Centralized
What is usually the first indication of what may become trends?
Results of informal interviews
What represents millage?
$1 per $1,000 property valuation
It is important for ____________ to participate in budget requests.
All company officers
Who trains, equips and funds fire and emergency services on tribal lands?
Bureau of Indian (BIA)
Which of the following is NOT an objective of customer service?
Provide customers with the information they need to know about internal customers
Fire districts, fire prevention distracts and voluntary fire associations generally operate under…
A board of trustees or commissioners
Correct interpretation and application of organizational policies may require…
Conciliation with administration
How emergency services organizations are structured is based on…
Organizational theory, research and practice in both private and organizations
Who must be able to prepare a budget request?
Company officers
Which of the following is not considered a condition that may occur of an IC attempts to control all on-scene units?
Maintenance issues
Budget request should be…
As simple as possible
What allows for quicker actions and reactions?
Direct communication at lower organizational levels
Which type of trust fund is represented by short-term trust funds?
Specific
The five step planning process provides a systematic approach to decision making. What are the five steps in this process?
Identify, select, design, implement, evaluate
A mentor is defined as…
An experienced member of the unit who can provide personal instruction and encouragement
When a company officer believes an employee is abusing sick leave and taking them as vacation days, the company officer should…
Request the employee provide medical evidence as to the nature of the illness or injury
Passive or negative behavior is defined as…
Occurs when people hide their own emotions so that others do not know how they feel, people do this to appease others
Preventive actions is a step in the progressive discipline process that can be defined as…
A counseling interview where the goal is to correct inappropriate behavior as soon as it is discovered
Records management can be defined as…
A systematic control of an organization records that is needed for decision making or to fulfill legal requirements
Records that must be kept confidential include…
Personnel files, individual training records and medical files
What is the purpose of an arbitrator?
To hear evidence from both sides in a dispute and determine a binding solution
When a person takes a non-assertive or passive approach to conflict they may deny that a conflict exists or refuse to take a stand one way or the other. This is defined as what type of behavior?
Avoiding conflict
What type of conflict does one individual appease the other person by passively giving to the viewpoint of the other individual?
Accommodating conflict
What type of conflict behavior relies on aggressive and uncooperative behavior?
Forcing conflict
When two parties reach a compromise solution that all parties can agree is what type of conflict behavior?
Negotiating conflict
Which type of conflict behavior results in the best solution to the conflict and is also called the problem solving style?
Collaborating conflict
_________ allows emergency responders to anticipate the resources and procedures needed to meet specific demands within their jurisdictions.
Pre-incident planning
__________ consists of structural members including walls, columns, beams, floors and roofs that are made of noncombustible or limited combustible materials, also called fire-resistive construction.
Type I construction
_________ consists of structural members similar to type I construction except that the degree of fire resistance is lower, also called noncombustible or noncombustible/limited combustible construction.
Type II construction
_________ consists of exterior walls and structural members that are portions of exterior walls that are made of noncombustible or limited combustible materials, also called ordinary construction.
Type III construction
_________ consists of exterior and interior walls and their associated structural members that are of noncombustible or limited combustible materials, also called heavy timber construction.
Type IV construction
_________ consist of exterior walls, bearing walls, columns, beams ,girders, trusses, arches, floors and roofs made entirely or partially of wood or other approved combustible material.
Type V construction
______ roofs may or may not have a slight slope to facilitate water drainage.
Flat
_______ roofs have a peak along one edge or in the center and a deck that slopes downward from the peak to one, two or all edges.
Pitched
The term ________ represents the bulk of fuel available to burn and generally refers to the contents of a building.
Fuel load
Effective ______ is critically important if emergency scene activities are to be conducted a safely and efficiently.
Communications
_______ is the ability of a system to work with and use the parts or equipment of another system and is part of the requirements in the National Incident Management System.
Interoperability
A/an _______ is a written or unwritten plan for the safe and efficient disposition of an emergency incident.
Incident Action Plan (IAP)
______ is the number of direct subordinates that one supervisor can effectively control.
Span of Control
________ provides the efficient use of resources and the safety of all those involved in an incident.
Personnel accountability
________ is the ongoing process of evaluating an emergency situation to determine what has happened, what is happening, what is likely to happen and what resources will be needed to resolve the situation.
Size-up
______ means controlling the environment in which responders must work.
Scene control
_______ are the overall plans for controlling an incident.
Strategic goals
The _______ operational mode involves taking direct action to resolve the problem.
Offensive
