Ifista Company Officer 4th Ed. Flashcards
NFPA 1021
Standard for fire officer Professional qualification (2014)
. JPRs for Level 1 and 2 fire officer.
Scalar
As having an uninterrupted series of steps or chain of command.
Decisions made by one person at lower levels?
Decentralized.
What can be destructive to organization unity and cohesiveness.
Side stepping.
Two types of decision making models.
Centralized and Decentralized
Decisions are made by one person at the top of the structure.
Centralized
. Works well for small organizations.
What organization structure is considered Scalar structure?
Chain of Command.
Unity of Command states ?
Each subordinate must have one supervisor or boss.
Bypassing the chain of command.
Skip level notification.
Functional Supervision.
Principle that allows workers to report to more than one supervisor.
EMAC
Emergency Management Assistant Compact. (EMAC)
. US Congress created in 1996
. National disaster relief Compact.
MABAS
Mutual Aid Box Alarm System. (MABAS)
. An agreement between fire and emergency response of Northern Illinois and Southern Wisconsin.
Command Presence Attributes.
Self Confidence Consistency Acceptance Trustworthy Responsibility Expertise.
Ethics: Three-Step Check
Step 1: Is it legal
Step 2: Is it fair to all concerned.
Step 3: How will it make me feel about myself.
Ethics
Sometimes called moral philosophy.
Are the agreed -upon philosophical principles that define what is correct and proper behavior for the members of a society.
Simply choosing right from wrong.
Source of Personal ethics
Family, Religion, Peers, Education, Society.
Decisiveness
Making decisions quickly and effectively.
The acronym “SMART”
Specific Measurable Attainable Realistic Timely
How many elements are in Interpersonal Communications.
Five basic elements.
Four stage development model for building and effective team.
- Forming- initially uncertain of their roles in the group.
- Storming: conflict stage. Jockey for informal leadership.
- Norming : The group establishes and adheres to its own set of norms and values.
- Performing : Supervisor works to maintain team spirit as the group accomplishes its objectives. I
Adjourning: is the planned and sometimes unplanned termination of the group task.
5 stage born out of the studies of group dynamics and is taught in many leadership and college level courses.
Coaching
Is a process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance.
Counseling
Is a formal process which assists participates in identifying and resolving personal, behavior, or career problems that are adversely affecting performance.
Mentoring
Is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model.
Management Functions
Planning
Organizing
Directing
Controlling
What are the five- steps of a planning model.
1) Identify- identify problem.
2) Select- choose appropriate responses to the problem.
3) Design- determine the steps.
4) Implement
5) Evaluate - determine the effectiveness.
Nonverbal communication transmit what % of any message.
93%
When delivering a message what % is body language.
55%
Regarding communication what percent is vocal tone and inflection?
38%
Only 7 percent of the transmitted message is actually?
Verbal communication
What are the aspects of the listening process?
Attending Understanding Remembering Evaluating Responding
Headings should be expressed in?
Parallel form.
Must follow the same grammatical pattern.
That headings will follow a consistent format and style.
Average paragraph length
75 to 125 words.
What are the six pieces of info when writing emails or memos?
Who, what, when, where, why, and how.
Four common parts of a letter.
Heading
Opening
Body
Closing
Operational Planning “P” originated with who?
US Coast Guard based on the ICS system.
Four Criteria for it to be a hostile work environment?
Protected class, age, religion, disability, or race.
What is the law that protects against a hostile work environment.
Title Vll of the Civil act of 1964
Who’s responsibility is it to do formal performance evaluations per NFPA 1021
level 2 fire officer.
Five methods of resolving conflict
Avoiding Accommodating Forcing Negotiating Collaborating
Collaborating Method is focused on
The best interest of organization, community or service area.
How many distinct components are in a risk management plan.
Five
What are the components of risk management plan.
Risk identification. Risk evaluation. Establishment of priorities for action. Risk Control Risk Management Monitoring.
The process of identifying and analyzing the exposure to hazards, selecting appropriate techniques to handle exposures, implementing chosen techniques, and monitoring the results of those techniques.
Risk Management.
What are the overall three distinct sections in a risk management plan.
1: Community risk assessment.
2: Organizational risk management plan
3: operational risk management.
Five step process that maintains a continues loop for operational risk management.
Situational awareness Hazard assessment Hazard control Decision point Evaluate.
During normal fire conditions the max survival time for a civilian is
10 mins