Ifista Company Officer 4th Ed. Flashcards
NFPA 1021
Standard for fire officer Professional qualification (2014)
. JPRs for Level 1 and 2 fire officer.
Scalar
As having an uninterrupted series of steps or chain of command.
Decisions made by one person at lower levels?
Decentralized.
What can be destructive to organization unity and cohesiveness.
Side stepping.
Two types of decision making models.
Centralized and Decentralized
Decisions are made by one person at the top of the structure.
Centralized
. Works well for small organizations.
What organization structure is considered Scalar structure?
Chain of Command.
Unity of Command states ?
Each subordinate must have one supervisor or boss.
Bypassing the chain of command.
Skip level notification.
Functional Supervision.
Principle that allows workers to report to more than one supervisor.
EMAC
Emergency Management Assistant Compact. (EMAC)
. US Congress created in 1996
. National disaster relief Compact.
MABAS
Mutual Aid Box Alarm System. (MABAS)
. An agreement between fire and emergency response of Northern Illinois and Southern Wisconsin.
Command Presence Attributes.
Self Confidence Consistency Acceptance Trustworthy Responsibility Expertise.
Ethics: Three-Step Check
Step 1: Is it legal
Step 2: Is it fair to all concerned.
Step 3: How will it make me feel about myself.
Ethics
Sometimes called moral philosophy.
Are the agreed -upon philosophical principles that define what is correct and proper behavior for the members of a society.
Simply choosing right from wrong.
Source of Personal ethics
Family, Religion, Peers, Education, Society.
Decisiveness
Making decisions quickly and effectively.
The acronym “SMART”
Specific Measurable Attainable Realistic Timely
How many elements are in Interpersonal Communications.
Five basic elements.
Four stage development model for building and effective team.
- Forming- initially uncertain of their roles in the group.
- Storming: conflict stage. Jockey for informal leadership.
- Norming : The group establishes and adheres to its own set of norms and values.
- Performing : Supervisor works to maintain team spirit as the group accomplishes its objectives. I
Adjourning: is the planned and sometimes unplanned termination of the group task.
5 stage born out of the studies of group dynamics and is taught in many leadership and college level courses.
Coaching
Is a process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance.
Counseling
Is a formal process which assists participates in identifying and resolving personal, behavior, or career problems that are adversely affecting performance.
Mentoring
Is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model.
Management Functions
Planning
Organizing
Directing
Controlling