Identification And Authentication Flashcards
1
Q
How to authenticate person in lobby
A
Always best to pin authenticate
2
Q
When you might use one time passcode method
A
3
Q
When to use out of pocket questions
A
If red flags are apparent
4
Q
Secondary id forms
A
— law enforcement card
- credit or debit card
- employee id card
- student card
- public assistant card
5
Q
How to confirm a verbal passcode
A
-must be an exact match
6
Q
Acceptable I’d for individuals with exceptions
A
- elderly or disabilities or residents of a group home or assisted living
- social security card, Medicare card, voter registration card
7
Q
Authenticate over the phone
A
- search for them in TPSS
- confirm proper titling/ authority
- review all critical and non critical notes
- confirm verbal passcode
-review contact info m- do not offer hint unless asked ! - ask out of pocket questions if needed
