How To Authenticate Person In Lobby

Question 1

Definition of a known customer

Answer 1

• you have previously identified their primary and secondary Id
• you know them by first and last name as soon as you see them
• you know them well enough to call them by name outside of branch

Question 2

Acceptable forms of id

Answer 2

• debit card and pin in lobby
• drivers license
• state id card
• passport
• permanent resident card
• consulate id card
• tribal id card