Debit Cards

Question 1

Steps to reissue or replace a debit card

Answer 1

1. Authenticate customer
2. Review criteria is met
3. Determine status- reissue, replace, upgrade
4. Card may be deemed damaged if strip is no longer working
5. Tell about any fees if applicable
6. Access card in TPS
7. Check a new card was not recently mailed
8. Choose debit card maintenance
9. Verify card holder and make sure card is active
10. Choose reissue replace or status
11. Mail to section if necessary
12. Click progress

Question 2

When to decline a debit card reissue

Answer 2

When customer has had an address change in last 5 days