Extended Holds

Question 1

What to do if a hold is not placed when customer is present

Answer 1

1. Send request to districtiperatio s@bmo.com asap
2. Cc the relationship manager
3. Subject line: manual hold request
4. Body:
   -buc#
   - account title (John smith)
   - account type (checking)
   - account number
   - amount of deposit
   - reason for hold (large deposit)
   - attachments: copy of deposit ticket, copy of all checks, supporting docs
   - circle area of concern

Question 2

Appropriate reasons to put a Reg CC hold

Answer 2

-large deposit
-new account
- repeated overdrafts
- case by case
- reasonable case to double t collectibility

Question 3

When NOT to put a hold on a check

Answer 3

For bank 28 commercial accounts