ICT L.O.4 Flashcards
What are Interpersonal skills?
Methods used to communicate effectively with others
What are the different verbal communication techniques?
1) Language used (formal and technical) depending on context.
2)-Using open-ended questions to get opinions and
detail
-Using close-ended questions with options
(Avoiding leading questions which may pressure the respondent)
What barriers can affect communication?
Verbal:
-Language
-Noise
-Disability
Non-verbal:
-Distraction
-Lack of concentration
-Virtual communication
What are the different Non-verbal communication methods?
1) Body language
2) Eye contact
What are all the different ‘Written Communication’ Tools?
1) Word Processors–> best for majority written text, not for more creative tasks.
–>e.g. letters (for serious, formal communication)
–>e.g. reports (for longer, detailed communication)
2) E-mail–> Can be used to distribute to many people semi-formally.
–>e.g. emailing all employees with an attached report
3) Presentation Software–> Uses slides to communicate both text and images.
–>e.g. can be used in presentations to deliver information to many people at once.
4) Instant Messaging–> Useful for quick updates to colleagues.
–>e.g. messaging you’re colleague to let them know a location.
5) Use of the Web–> Websites can be used to give public updates.
–>e.g. a blog can be used to provide written articles
–>e.g. Vlogs can be used to provide video and audio (by for example hiring a vlogger to review you’re latest product)
What are all the ‘Personal Attributes’ needed to be ready for work?
1) Self-Motivation–> Able to keep working on difficult tasks without much outside help
2) Time-management–> Able to keep track of deadlines and not waste time
3) Dependability–> others trusting you
4) Organisational skills–> The ability to plan tasks and manage your time when working independently.
5) Problem Solving–> Working on confusing tasks
6) Punctuality
7) Leadership–> setting an example for others
8) Numerical skills–> Job-related math skills
9) Written + verbal skills–> able to express yourself
10) Follow dress codes
11) Have good personal hygiene
12) Attitude
–> respect you’re employers
–> Being responsive to feedback
What are some common job roles in IT?
1) Network Manager–> responsible for setting up and maintaining the network:
–>Requires knowledge of network hardware and software
–>Key attributes include:
problem-solving/working under pressure/Organization.
2) IT Technicians–> Setting up and maintaining the computer systems of an organization:
–>Involves troubleshooting and working with clients
–>Key attributes include Patience/Determination/Dependability.
3) Programmers–> Write code to develop software
–>Will need to know a programming language e.g. Python or Java
–>Key attributes include:
Team working/Resilience/Numerical Skills
4) Web Designers–> Create website designs which meet client requirements:
–>May involve coding the website too
–>Key attributes:
Creativity/Listening skills/Organized
5) Animators–> An artist who can create moving images
–>Usually putting a creative spin on clients’ requirements
–>Will need to be able to use animation software and hardware like graphics tablets.
–>Key attributes:
Creativity/Self-motivation
What are Professional Bodies? + what do they do?
Organisations that support the development of those working in that industry area (e.g. BCS)
They provide:
–>Training
–> Relevant news, reports, and research
–> Provide networking opportunities
(Professional bodies are NOT unions as they do not go on strike)
(They have an annual subscriptions)
What is Industry certification?
Training in a specific area that leads to a qualification
What are the advantages of Industry Certification?
-Completing them demonstrates knowledge of a technical area (improves job opportunities)
-Trainees develop experience and competency in areas relevant to actual jobs
What are the Disadvantages of Industry Certification?
-Some courses have entry requirements and fees (which can be quite expensive)
-Earning a certificate does not guarantee a better job or more money
-Classroom activities or online learning must be completed e.g. exams must be passed at the end of the course
