I Hear You Flashcards
1
Q
The Five Step Validation Method
A
The Five Step Validation Method
2
Q
- Listen Empathically.
A
Listen Empathically
3
Q
- Mirror.
A
Mirror
4
Q
- Validate the Emotion.
A
I get that you’re worried. Seriously, I’m so happy for you! You have every right to be frustrated. I get why you’re confused. “I get why that would hurt.
5
Q
- Offer Advice or Encouragement if appropriate.
A
Is there anything I can do? I have a few thoughts on that. May I share them? Would you like my opinion?” “May I tell you how I see it?” “Could I share my two cents?”
6
Q
- Validate The Emotion Again.
A
Ugh, I don’t envy you. That really is a tough situation. Well, for what it’s worth, I’m impressed with how you’re handling things. Again, my deepest condolences. You’re going through a really hard time.
