Human Resources Questions 7

Question 1

Tell me about a time that the hair on the back of your neck stood up?

Answer 1

Engine problem. Landed safely to airport i sight

Question 2

Since you are an instructor, how would a student/upgrade/pilot pass your checkride, what is in your playbook/scouting report?

Answer 2

Meeting with the FAA standards

Big picture of if they are safe pilot

Scenerio Based

Question 3

How do you implement our values in your every day flying?

Answer 3

Professionalism

Owning My company

Learn from other people

Question 4

What is the difference between hospitality and customer service?

Answer 4

hospitality is the broader, encompassing concept that includes the overall experience and atmosphere

customer service direct interaction. addresing needs or concern

Question 5

Tell about your most rewarding assignment.

Answer 5

struggling student

Question 6

When you leave here today, what is it that you want me to know about you?

Answer 6

I have a lot to offer.

I am not leaving. Coming here to retire. dont; waste of money

Question 7

Tell me about a time that you got constructive feedback from a co-worker.

Answer 7

Continous decent to final apporach.

banana

Question 8

What did you learn from a mentor?

Answer 8

We are not getting paid because we can fly airplanes. It is because of what we know

Question 9

As a PIC, is there a time you made a decision that if you could go back and change, would you and why?

Answer 9

Skywest nothing.

Night time going apporaches

Question 10

Tell me about a time that you were counseled.

Answer 10

Appricaition letter from chief instructor. I had best prctices. Asked me If he can share with other insructors

Question 11

Tell me about a time you had to use patience.

Answer 11

As a teacher, School administers (especially dean)

Gave me an opportunity to sharpen patience skills

Question 12

Tell me about a time your work schedule had to change?

Answer 12

ORD that crazy week

Question 13

Give me an example of a decision you make in the airplane every day.

Answer 13

to go or not togo

Question 14

Tell me about a time that you delayed a decision.

Question 15

Tell me about a time when you did not adequately plan for a flight.

Answer 15

While CFI, approaches but didn’t take the visibility that getting worse

Question 16

Have you ever had to deal with a big ego in flying?

Answer 16

I haven’t.

Question 17

Have you ever dealt with an extremely sensitive person/situation?

Answer 17

Teacher ceritifcation. Krygowwsky

Question 18

Tell me about a time you caused a problem in the aircraft.

Answer 18

Heading mode situtation. 180

Question 19

Tell me about something you worked really hard for, and didn’t have happen.

Answer 19

CFII.

Question 20

What would you do if you showed up to the airplane and noticed that the Captain had been drinking?

Question 21

When was SWA’s first revenue flight?

Answer 21

1971

Question 22

Who were the Founders?

Answer 22

herb Kelleher and Rollin King

Question 23

Where did the Founders meet?

Answer 23

Law firm. Then st Anthony club.

Question 24

What were the first three destinations?

Answer 24

Dallas, Houston, San Antonio

Question 25

CEO

Answer 25

Robert Jordan

Question 26

Who is the VP of Operations?

Answer 26

Ryan Green

Question 27

Why aren’t you a line check airman?

Answer 27

Want to be but don;t have hours

Question 28

What does the warrior spirit mean to me and how do I embody it?

Answer 28

strong sense of purpose, take initiative, and work together towards the success of the company

make decisions and take initiative

Question 29

How have you saved your company money?

Answer 29

Not putting flaps early

Question 30

Let’s say I’m a newly retired pilot and want to work for an airline. Convince me you want to work for Southwest

Answer 30

Company that make sense

1) Reliability/job security

2) Culture

3) Benefits/salary

4) Expanding company and easier to increase seniority

5) 2:30 minute avarrege flying time