HUMAN RESOURCES KEY TERMS

Question 1

What is flexible hours

Answer 1

the employee chooses when to start and end work within the agreed limits but works certain core hours

Question 2

part time contract

Answer 2

someone who works less than 35 hours per week

Question 3

zero hour contract

Answer 3

when an employee has to be availiable for work but is not guaranteed work

Question 4

multi skilling

Answer 4

involves business training their workforce to be able to work effectively across a wide range of tasks

Question 5

work force planning

Answer 5

is the process of determining the labour needs of the company now and in the future including the number of workers and skills

Question 6

recruitment process

Answer 6

job analysis job description person specification job advert shortlisting interview

Question 7

job analysis

Answer 7

collecting information about the duties, responsibilities, necessary skills, outcomes and work environment of a particular job

Question 8

job description

Answer 8

lists the specific duties the employee will be required to carry out as part of their job

Question 9

person specification

Answer 9

lists the qualifications skills experience and personal attributes needed by the person who will be selected for the job

Question 10

selection methods

Answer 10

ways of deciding which of the applicants should be given the job e.g interviews work trials testing selection exercises and telphone interviews and video

Question 11

internal recruitment

Answer 11

filling a vacancy by employing someone who already works for the business e.g promotion or lateral movement

Question 12

external recruitment

Answer 12

filling a vacancy by employing someone outside the business

Question 13

induction training

Answer 13

training an employee receives when they first join the business or organisation it enables new recruits to become productive as quickly as possible it includes health and safety training

Question 14

on the job training

Answer 14

this is learning by doing. an employee is shown or taught how to complete tasks by a more experienced worker. This takes place in the workforce

Question 15

off the job training

Answer 15

employees attends college to study for qualifications or through the use of in house courses structured directly for the needs of the business this takes place outside the employees normal work environment

Question 16

apprenticeships

Answer 16

a form of training for young people whilst undertaking paid employment. Often combines workplace training with attendance at college on day release or evenings. Qualifications are attained on completion of the apprenticeship programme. Can be supported government funding. remuneration could be less than minimum wage

Question 17

appraisal

Answer 17

the process whereby the performance of an employee is evaluated against targets set. Feedback is provided usually by their manager and new targets for the next cycle are set e.g peer self superior and 360

Question 18

peer assessment

Answer 18

when a workers performance is assessed by other colleagues who work in the same level in the hierarchy and who do similar jobs

Question 19

superior assessment

Answer 19

workers performance is is assessed by his line manager immediate boss who comes up with future targets and training needs

Question 20

self assessment

Answer 20

workers reflect on their own recent performance and set their own targets and considers their own training needs

Question 21

360 degree feedback

Answer 21

workers performance is assessed and feedback by their line manager colleagues subordinates self assessment and sometimes customers and suppliers

Question 22

span of control

Answer 22

number of workers a manager is responsible for

Question 23

centralised

Answer 23

business decisions are made at the top of the hierarchy or in a head office

Question 24

autocratic

Answer 24

the leader makes all of the decisions and does not require input from workers this means decision making could be fast

Question 25

Democratic

Answer 25

encourages employee participation in decision making. The leader still makes the decisions but could consider the workers opinions. This makes decision making

Question 26

job enlargement

Answer 26

managers increase the scope of the job for for the workers by giving them more jobs to do to prevent boredem