Human Resources Flashcards

1
Q

What are the 4 roles of HR?

A

1) Select
2) Train
3) Motivate
4) Abide to laws

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2
Q

What are 4 examples of flexible workforce?

A

Job sharing, hot desking, multi-skilling, zero-hours contract

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3
Q

What is a sub-contract hire?

A

Hiring someone one-off to do a job e.g. plumber

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4
Q

Outline the recruitment and selection process?

A

Vacancy, advert, look through applications, interviews, selection

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5
Q

What is the difference between a job description and personal specification?

A

Job description = what the job is

Personal specification = skills and experience that is required

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6
Q

Define the term ‘shortlisting methods’.

A

Quickly narrowing down options

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7
Q

What is the difference between on the job and off the job training?

A

On the job training is done in the workplace whilst off the job is at an exterior location

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8
Q

What are the advantages and disadvantages of on the job training?

A
\:) = familiarise with workplace, taken seriously
\:( = can disturb current workers
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9
Q

What are the advantages and disadvantages of off the job training?

A
\:) = doesn't disturb current workers
\:( = can't familiarise with workplace, not taken seriously
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10
Q

What is the difference between organisational structure and hierarchy?

A

Structure refers to the relationship between people in the workplace, whilst hierarchy refers to the difference in power between these people.

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11
Q

What is an organisational chart?

A

The chain of command in the workplace

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12
Q

What is a span of control?

A

The amount of people one has control over

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13
Q

What are the advantages and disadvantages of tall structure?

A
\:) = more promotional opportunities, less work per layer
\:( = poor communication
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14
Q

What are the advantages and disadvantages of flat structure?

A
\:) = better relationships and communication
\:( = more work per layer, less promotional opportunities
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15
Q

What is appraisal?

A

The assessment of an employee regarding their work performance.

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16
Q

What is a superior’s assessment?

A

When a high-levelled member in the company gives feedback to their inferior workers.

17
Q

What is a peer assessment?

A

When you and your work peer, at the same occupational and skill level as you, give feedback to each other.

18
Q

What is a self-assessment?

A

When you independently criticise and praise certain aspects of your own work performance.

19
Q

What is a 360 degree assessment?

A

When everyone in the business gives constant feedback to everyone else.

20
Q

What is labour productivity?

A

The amount of goods produced by a certain number of labouring employees.

21
Q

What is absenteeism?

A

A habitual pattern of absence from a worker, effecting their work performance.

22
Q

What is labour turnover?

A

How quickly staff are leaving, which increases with poor staff retention.