Customer Protection

Question 1

What does the Consumer Rights Act cover?

Answer 1

Ensures products fit the description and allows refunds to be given if not.

Question 2

What does the Consumer Credits Act cover?

Answer 2

Ensures all info should be disclosed before purchase and that a 14 day cooling off period is given.

Question 3

What does the Consumer Contract Regulations cover?

Answer 3

Ensures online and telephone purchases adhere to the 14 day cooling off period also.

Question 4

What is an obudsman?

Answer 4

An unbiased individual who attempts to resolve any disputes before it finally reaches court. Free.

Question 5

What are trading standards?

Answer 5

Ensures companies are complying to laws regarding fake and counterfeit products.

Question 6

What do the CMA cover?

Answer 6

Ensures markets are working fairly.

Question 7

What are 3 ethical issues that may occur in a business?

Answer 7

1) Poor wages and working conditions
2) Exploiting of suppliers
3) Child labour