Human Resources

Question 1

Bell Staff

Answer 1

Staff whose primary responsibility is to carry luggage, run errands, etc., primarily in a hotel.

Question 2

Certificate in Meeting Management (CMM)

Answer 2

Certificate offered by the Global Business Travel Association and Meeting Professionals International.

Question 3

Certified Association Executive (CAE)

Answer 3

Certification offered by the American Society of Association Executives and ASAE University. Another CAE certification is offered by the Canadian Society of Association Executives.

Question 4

Certified Destination Marketing Executive (CDME)

Answer 4

Certification offered by Destinations International (DI).

Question 5

Certified Exhibition Manager (CEM)

Answer 5

Certification offered by the International Association of Exhibitions and Events (IAEE).

Question 6

Certified Hospitality Marketing Executive (CHME)

Answer 6

Certification offered by the Hospitality Sales & Marketing Association International (HSMAI).

Question 7

Certified Hospitality Sales Professional (CHSP)

Answer 7

Certification offered by the American Hotel & Lodging Educational Institute.

Question 8

Certified Hotel Administrator (CHA)

Answer 8

Certification offered by the American Hotel & Lodging Educational Institute.

Question 9

Certified Incentive Travel Executive (CITE)

Answer 9

A designation offered by the Society for Incentive Travel Excellence (SITE).

Question 10

Certified Manager of Exhibits (CME)

Answer 10

Certification offered by the Trade Show Exhibitors Association (TSEA).

Question 11

Certified Meeting Professional (CMP)

Answer 11

Certification offered by the Events Industry Council.

Question 12

Certified Professional Catering and Events (CPCE)

Answer 12

Certification offered by the National Association of Catering Executives (NACE).

Question 13

Certified Speaking Professional (CSP)

Answer 13

Certification offered by the National Speakers Association (NSA).

Question 14

Certified Special Events Professional (CSEP)

Answer 14

Certification offered by the International Live Events Association (ILEA).

Question 15

Destination Management Certified Professional (DMCP)

Answer 15

Certification offered by the Association of Destination Management Executives (ADME).

Question 16

Conflict resolution

Answer 16

Skills and systems can assist in steering disagreements and problems to productive, respectful dialogue and, hopefully, an agreeable resolution.

Question 17

Docent

Answer 17

A person who acts as a guide for visitors and tourists, typically on a volunteer basis, in a museum, gallery or academic institution.

Question 18

Duty Manager

Answer 18

Person at a facility in charge of operations and/or guest relations for a certain period of time.

Question 19

House staff

Answer 19

Service-staff member who handles function-room set up and tear down.

Question 20

Independent Planner

Answer 20

A third-party contractor who plans meetings or events for the contracting organization.

Question 21

Orientation

Answer 21

Suggests a pointing out of one’s location relative to the surroundings to understand the organization.

Question 22

Performance reviews

Answer 22

Conducted on a regular basis and documented covering overall performance.

Question 23

Recruitment

Answer 23

the action of finding new people to join an organization for staff and volunteer positions

Question 24

Selection criteria

Answer 24

Are the skills, attributes, knowledge and qualifications that the organization has defined as being essential for satisfying the requirements of the job

Question 25

Support Staff

Answer 25

Part- or full-time personnel who provide services for tasks associated with programmes, events, or conventions.

Question 26

Tour Guide

Answer 26

A qualified person who accompanies tourists and visitors through an attraction, such as a museum or gallery.

Question 27

Training

Answer 27

Focus on acquiring skills to perform a job