Human Resources Flashcards
Bell Staff
Staff whose primary responsibility is to carry luggage, run errands, etc., primarily in a hotel.
Certificate in Meeting Management (CMM)
Certificate offered by the Global Business Travel Association and Meeting Professionals International.
Certified Association Executive (CAE)
Certification offered by the American Society of Association Executives and ASAE University. Another CAE certification is offered by the Canadian Society of Association Executives.
Certified Destination Marketing Executive (CDME)
Certification offered by Destinations International (DI).
Certified Exhibition Manager (CEM)
Certification offered by the International Association of Exhibitions and Events (IAEE).
Certified Hospitality Marketing Executive (CHME)
Certification offered by the Hospitality Sales & Marketing Association International (HSMAI).
Certified Hospitality Sales Professional (CHSP)
Certification offered by the American Hotel & Lodging Educational Institute.
Certified Hotel Administrator (CHA)
Certification offered by the American Hotel & Lodging Educational Institute.
Certified Incentive Travel Executive (CITE)
A designation offered by the Society for Incentive Travel Excellence (SITE).
Certified Manager of Exhibits (CME)
Certification offered by the Trade Show Exhibitors Association (TSEA).
Certified Meeting Professional (CMP)
Certification offered by the Events Industry Council.
Certified Professional Catering and Events (CPCE)
Certification offered by the National Association of Catering Executives (NACE).
Certified Speaking Professional (CSP)
Certification offered by the National Speakers Association (NSA).
Certified Special Events Professional (CSEP)
Certification offered by the International Live Events Association (ILEA).
Destination Management Certified Professional (DMCP)
Certification offered by the Association of Destination Management Executives (ADME).
Conflict resolution
Skills and systems can assist in steering disagreements and problems to productive, respectful dialogue and, hopefully, an agreeable resolution.
Docent
A person who acts as a guide for visitors and tourists, typically on a volunteer basis, in a museum, gallery or academic institution.
Duty Manager
Person at a facility in charge of operations and/or guest relations for a certain period of time.
House staff
Service-staff member who handles function-room set up and tear down.
Independent Planner
A third-party contractor who plans meetings or events for the contracting organization.
Orientation
Suggests a pointing out of one’s location relative to the surroundings to understand the organization.
Performance reviews
Conducted on a regular basis and documented covering overall performance.
Recruitment
the action of finding new people to join an organization for staff and volunteer positions
Selection criteria
Are the skills, attributes, knowledge and qualifications that the organization has defined as being essential for satisfying the requirements of the job
Support Staff
Part- or full-time personnel who provide services for tasks associated with programmes, events, or conventions.
Tour Guide
A qualified person who accompanies tourists and visitors through an attraction, such as a museum or gallery.
Training
Focus on acquiring skills to perform a job
