Human Resource Management

Question 1

Human resource management

Answer 1

HRM is a strategic and coherent approach to the management of an organisations most valued assets- the people working there, who individually and collectively contribute to the achievement of its objectives (Armstrong 2006)

HRM concerns the humans side of Management of employee relations with their firms

Question 2

The role of HRM

Answer 2

To enable the organisation to achieve its objectives

To ensure management deals effectively with all aspects of the employment relationship

To create an environment enabling people to make best use of their capabilities to realise their full potential to the benefit of themselves and the organisation

To operate as an integrated part of the business management process

To support business strategy to take advantage of opportunities and find solutions to constraints

(Armstrong 2001)

Question 3

Recruitment and selection process

Answer 3

Analyse requirements

Plan recruitment programme

Define requirements

Attract candidates

Select candidates

Interview/test/ assessment centre

Question 4

Training and development

Answer 4

Training - to bring to a desired standard of efficiency,condition or behaviour by instruction and practice

Development- A gradual process of progression l, improvement or change. Learning activities that prepare people to exercise wider or increased responsibilities. NOT task focused on improving current job

Question 5

Benefits of training and development

Answer 5

• Building a pool of skilled manpower for the organisation
• improvement of existing skills
• Increased knowledge and experience of employees
• Improvements in job performance =improved productivity
• Improved service to customers
• greater commitment of staff (motivation)
• personal growth opportunities

Question 6

The five step MBO (management by objectives) process

Answer 6

Start of process

Set organisational objectives

Cascade objectives to employees

Monitor

Evaluate performance

Reward performance

Question 7

Culture support and reinforcement

Answer 7

A good culture is one which exerts a positive influence on organisational performance. It is consistent in its components and shared amongst members

Methods to reinforcing culture

• What leaders pay attention to, measure and control
• Leaders reaction to critical incidents and crisis
• Role modelling,teaching and coaching
• Reward recognition
• Recruitment, selection and promotion

Question 8

Motivational theory

Answer 8

Maslows hierarchy of needs

Hertzberg

Hawthorne studies

MBO

Question 9

How can HR make an impact on Organisational performance

Answer 9

Develop and implement high performance work practices, particularly

Formulate a clear vision and set of values (the big idea ) make sure it is measured and managed

Develop a positive psychological contract and means of increasing motivation and commitment

Provide the support and advice to line managers on their role in implementing HR policies

Manage change effectively

Formulate and implement policies that meet the needs of individuals and create a great place to work