Human Resource Management

Question 1

What does DEI stand for?

Answer 1

Diversity, Equity & Inclusion

Question 2

What is the difference between training & career development?

Answer 2

Training -> what you need right now
Career Development -> training for the future

Question 3

Explain the expressions “Demotion”, “Downsizing” & “Outplacement”

Answer 3

Demotion = opposite of Promotion

Downsizing = cutting down number of employees

Outplacement = taking care of ppl who got fired due to changes, to show that they treat ppl nicely (e.g. severance pay)

Question 4

Explain “Taylorism”

Answer 4

= time of scientific management, where they tried to find the ‘one best way’ to get work done (efficiency increase, mass production, repetitive tasks, reduction of labor costs, zero interest in people, “ppl are replaceable)

➡️ Time & motion studies were undertaken to find out how to do things in the least amount of time/least amount of motions

Question 5

What is the difference between a Mediator & an Arbitrator?

Answer 5

Mediator = neutral party (3rd) that makes a recommendation

Arbitrator = neutral party (3rd) that makes a decision

Question 6

What is the difference bewerten “Eustress” & “Distress”?

Answer 6

Eustress = positive & motivates you

Distress = negative, overwhelmes you

Question 7

What is the goal of “Performance Management”?

Answer 7

To maximize the overall productivity level

Question 8

What is a “Performance Appraisal”, what are its goals and what are the 5 steps?

Answer 8

Review/evaluation system, to provide feedback, encourage improvement and identify L&D needs
1. Set goals
2. Set criterias
3. Examine performance
4. Appraise performance
5. Give feedback

Question 9

Name up to 5 Performance Appraisal Systems and explain them!

Answer 9

• Trait System ➡️ evaluates employees based on quality of work, cooperation & creativity (subjective 🤨)
• Comparison System ➡️ employees ranked from best to worst (subjective 🤨)
• Behavioral System ➡️ successful job performance behaviors (objective 👌)
• Result-based System ➡️ focus on measurable outcomes (e.g. sales)
• Management by Objectives ➡️ setting goals together & employee appraises himself

Question 10

Name 3 problems of Performance Appraisal!

Answer 10

• First-Impression effect
• Halo/Horn-effect (employee’s good/bad behavior on 1 aspect is used as judgement for all aspects)
• Similar-to-me-effect
• Illegal discrimination bias
• Subjectivity
• Employee anxiety

Question 11

What is the difference between the Halo- and the Horn effect

Answer 11

Halo effect = positive effect, higher equity, more trust

Horn effect = negative effect, lower equity, less trust

Question 12

What does Behaviorism tell us?

Answer 12

Behavior is learnt by the environment

Question 13

What are the 6 Human Resource Management Functions?

Answer 13

1. Staffing
2. Performance Management
3. Employee and Labor Relations
4. Health & Safety
5. Compensation
6. Human Resource Development