Human Resource Management Flashcards
Human Resource Management
getting, training, motivation & keeping competent employees
* quality of organisation = quality of employees
* hire & keep the right people
Strategic Human Resource Planning
HRM activity
- right number & kinds of people
- right place & time
- people who complete tasks effectively & efficiently help achieve goals
Recruitment & Downsizing
HRM activity
- recruitment - locate, identify & attract capable applicants
- downsizing - reducing workforce
Selection
HRM activity
- screening applicants
Orientation
HRM activity
- introduce new hires
Training & Development
HRM activity
- learning
- improving abilities
Performance Management
HRM activity
- performance standards
- evaluation
Compensation & Benefits
HRM activity
- cost-effective pay structure
- fairness
Safety & Health
HRM activity
- mandatory safety & health standards
Steps in Strategic HR Planning
- assessing current & future HR needs
- develop plans
- if there is a gap between current manpower & future goals, need to hire more employees
Employee Assessment
- HR inventory
- job analysis
- job description
- job specification
HR Inventory
- name, education, training, prior employment, languages spoken, capabilities, specialized skills
- of each employee
Job Analysis
- process
- workflows are analyzed
- necessary skills & behaviours identified
Job Description
- written statement
- job content, environment, conditions of employment
Job Specification
- minimum quialifications
- knowledge, skills, attitudes
Sources of Recruiting Applicants
- internet
- employee referrals
- company website
- college recruiting
- professional recruiting organisations
Layoff Options
- firing
- layoff
- attrition
- transfer
- reduced workweek
- early retirement
- job sharing
Selecting Job Applicants
- correct decision
- reject error
- accept error
Orientation Benefits
- reduce initial anxiety
- familiarisation
- outsider-insider transition
Job Orientation
- expand on information
- clarify duties, resposibilities, performance evaluation
- correct unrealistic expectations
Work Unit Orientation
- goals of work unit
- contribution
- introduction to coworkers
Organisation Orientation
- goals, history, procedures, rules
- HR policies
- tour of physical facilities
Assessing Need for Training
- organisation’s strategic goals
- tasks to complete to achieve goals
- behaviours necessary for each job holder for their duties
- deficiencies each job holder has to exhibit necessary job behaviours (ksa)
Employee Training Methods
- on-the-job - learn by performing tasks after intial intro to task
- job rotation - work different jobs in particular area, exposure to variety of tasks
- mentoring & coaching - work with experienced worker (provide info, support, encouragement)
- experiential exercises - role-playing, simulations, face-to-face trainings
- workbook/manual - refer for info
- classroom lectures - to convey specific information
- CD/videotape/podcast - listen/watch media conveying info/demonstrating technique
- videoconferencing - listen to/participate as info conveyed/technique demonstrated
- e-learning - simulations, interactive modules
- mobile learning - learning activities via mobile devices
Reasons Why an Employee’s Performance May Not Be Up to Par
- job mismatch - reassign to better-matched job
- inadequate training - provide necessary training
- discipline problem/no desire to do job - counselling/disciplinary action
Retaining Competent Employees
- written essay - descriptions of strengths & weaknesses
- critical incidents - critical behaviours that were effective/ineffective
- adjective rating scales - descriptive performance factors with numerical ratings
- BARS - rating scale + examples of actual job behaviour
- MBO - evaluation of accomplishments of specific goals
- 360-degree appraisal - feedback from full circle of people interacting with employee
- multiperson - comparison of work group
Types of Compensation & Benefits
- skill-based pay systems - skills & competencies
- variable pay - performance
- employee benefits - nonfinancial rewards
