Human Relations Flashcards
Who defined the “human relations” management technique?
Elton Mayo
What ideology, from Kunda and Barley, does human relations management fall under?
Normative Control
What is human relations concerned with?
Human factors, in particular group behaviour.
What did human relations have that scientific management did not?
The human factor
When did human relations begin to take hold.
The beginning of the 20th century as managers were on the lookout for new ways to manage employees.
What characteristics of scientific management did human relations management reject?
That employees were;
- Self interested
- Motivated by money
- Individuals were separate
How many principles are defined in human relations management? What are they?
8.
1 ) Work in a central interest
2) Work is a group activity
3) Informal groups have a big impact on well being
4) Employees seek recognition
5) lack of attention on human relations was a flaw in other theories
6) Management can foster collaboration
7) The workplace is a social system made up of interdependent parts
8) Complaints are an indicator of psychological problem
What 3 experiments demonstrate human relations management?
Hawthorne Studies, Bank wiring room study andRelay assembly room study.
What is the Hawthorne effect?
Being a subject of research changes the way we behave.
A cohesive work environment proves performance.
Friendly supervision contributes to a cohesive work environment.
Explain a little about Relay Room experiments, how they were conducted and what were the results.
Women performed a manual task.
The researches manipulated various variables;
- pay
- breaks
- working day length
- drinks and refreshments
Regardless of what changed, output still increased.
The individuals became a team and have them selves completely to the experiment.
Explain the bank wiring room experiment and its demonstration of human relations management.
Existing group of men was studied covertly.
Study found that the men systematical restricted their output.
New members were informed and encouraged to continue the practice.
Those that didn’t were auctioned by the group.
Mayo differentiated between two types of skills with human relations management. What are they?
Technical and Social
Name some social skills from human relations
Capacity to;
- Communicate feelings to one another.
- Enable groups to communicate effectively
- Receive communications from others
Temper individuals aims to those of the organisation
What are technical skills in the context of human relations?
The capacity to manipulate physical objects and forces
Mayo highlighted the importance of co-operation and collaboration. In what situation will this only occur?
The presence of elite management trained in social organisation.
