Human behaviour Flashcards
Principles of management
- Unity of command: no member should have more than one boss
- exeption principle: routines, managers should look at the new and unusual
- span of control: max 5 subordinates
- unity of objective: objectives of each unit should integrate
- organisational balance: size of each uni appropriate to task
Classical view of firm
- see notes*
taylor: workers come to work to get paid, management must organise work place to enable maximise output
Maslow - hierarchy of needs
Meta: self actualisation Ego: pride, respect, power, status social: love friendship, belonging security: shelter, safety physiological: air, food, water
Human relationships
classical view of people is that they are lazy, motivated by money, like simple routine and don’t like problems
human relations view is that people are more capable than this and sets out to find what motivates people
Theory y:
- people want to work if treated right
- people can make decisions
- people are self motivated and work to goals
Herzberg Z Factor theory
look at notes
what motivates people?
fear, money, purpose, aim, interest, drive
motivation by task fragmentation
+ training
+ expert
+ low pay (Want more)
+ simplifies problem
- boring
- small and meaningless
- little skill for promotion
- monotomy
motivation by job enrichment
- skill: combines tasks
- task: work with units
- autonomy: client relationships
- feedback
management style
- the pattern of behaviour which a manager uses in relationships with subordinates
how are authority and leadership passed on
3 dimensions of style:
- communication style
- technical/ people style
- social style
3 sharing authority styles:
- directive
- constructive
- participative
contingency theory on style
- suggests no single style
- style will change to meet needs
factors:
- yourself: natural style
- new manager
- subordinates: personaility, expertise, expectations
- mangers develop house style
- nature of the work
- degree of pressure
power sources
circumstances, political network, the system, mobilisation power
types of power
- reward: provide things people want
- legitimate: power held by leader
- information: you know something people want
- people: can get people on your side
force - persuasion - exchange - plead
organisational politics
- the games people play to acquire, develop and use power to get their preferred outcome
- international act of interference to enhance self interest
politics dominates when
- conflict exists over goals, strategies
- decision important to both parties
- power distributed evenly
