Communication

Question 1

Communication

Answer 1

Communication involves the sender and the receiver
good communication is the ability to achieved the desired response

1. establish the purpose
2. decide what is to be communicated
3. decide how to make the communication
4. receiver must be aware that they are expected to respond

Question 2

communication model

Answer 2

look at notes:

• receiver functions: decoding and internal response
• idea, feeling, formation: behaviour selection
• sender functions: encoding and transmission

Question 3

barriers to effective communication

Answer 3

• the sender
• channel noise
• listening habits
• interference
• semantics: the meaning of words and sentences. jargon
• value judgements: when receiver judges before complete message
• selective listening
• filtering: sending only part of the message
• distrust

Question 4

communication in the work place

Answer 4

management falls into 4 headings:

• planning
• organisation
• leading
• controlling

formal authority and status: interpersonal roles: informational roles: decision roles

Question 5

Analysis

Answer 5

Analysis of interactions involves scrutiny of behaviour

1. non verbal behaviour:
   body contact, orientation, gesture, nodding, facial expression, eye movement, appearance
2. non verbal aspects of speech
   pattern of pauses, stress and pitch, intonation flow, role analysis, contact analysis
3. transition analysis
   parent, child, adult