Human Behavior And Effective Communication

Question 1

Maslow’s Hierarchy of Needs

Answer 1

(PS BECS)

o P – Physiological (food, sleep, fatigue)
o S – Safety (learner needs to feel safe, even in plane with instructor)
o B – Belonging (atp shirt)
o E – Esteems (self confident and wanting to feel valued)
o C – Cognitive And Aesthetic (needing to know and understand i.e
accomplishing first solo, human emotions i.e liking a song that’s playing you
just do.
o S – Self Actualization - Realizing you can do it and accomplish standards

Question 2

Defense Mechanisms

Answer 2

(DR DR FCPR)

o D – Denial - “I didn’t do that”
o R – Repression (fear of flying that inhibits ability to learn to fly)
o D – Displacement (unconscious shift of emotion to less threatening
substitute; learner angry with instructor over a grade but direct anger
towards a different object without risking consequences related to the class)
Kicking your dog
o R – Reaction Formation (fake a belief opposite to true belief bc causes
anxiety)
“steep turns are easy” - instructor ……student feels they are hard but says
their easy
o F – Fantasy - Once I make it to the airlines I won’t have to worry about
anything else.
o C – Compensation (disguise presence of weakness by emphasize strength in
other areas)
o P – Projection (I failed bc of an unfair DPE)
o R – Rationalization (plausible/acceptable excuse for actions otherwise
unacceptable)

Question 3

Abnormal Reaction To Stress

Answer 3

(PRE SIM)

o P – Painstaking Self Control
o R – Rapid Change In Emotions
o E – Extreme Over Cooperation
o S – Severe Anger Towards Instructor
o I – Inappropriate laughter or singing
o M – Marked Changes In Mood

Question 4

Basic Elements of Communication

Answer 4

(SSR)

o S – Source (sender, speaker, writer, etc)
o S – Symbol (words/signs used to compose/transmit message)
o R – Receiver (listener, reader, learner)

Question 5

Barriers to Effective Communication

Answer 5

(COILE)

o C – Confusion Between Symbol and Symbolized Object
o O – Overuse Of Abstractions (bring the nose to the horizon)
o I – Interference (physiological/environmental/psychological factors outside
instructor’s control; have to use the bathroom/too turbulent to do
maneuvers/how you feel at the time)
o L – Lack Of Common Experience (age/hour differences)
o E – External Factors - (home, girlfriend etc)

Question 6

Developing Communication Skills

Answer 6

(LIQIR)

● L – Listening
● I – Instructional Communication (instruction has taken place when the instructor
explains a procedure and subsequently determines the learner exhibits the desired
response; communicating with the purpose of instructing)
● Q – Questioning
● I – Instructional Enhancement (continuing education)
● R – Role Playing