HUD Agreement & SOP Flashcards
Action plan
A plan established by NYCHA on how to respond to no-service condition outages
85% of no-service condition outages shall be resolved within ___ hours of NYCHA learning of such condition
4 hours
No no-service condition shall last more than 12 hours unless…
-an outage due to elevator rehabilitation or replacement
-outage where industry accepted repair time is longer than 12 hours
-unavailable parts
85% of outages that do NOT result in a no-service condition shall be resolved within ___ hours of NYCHA learning of such condition
10 hours
85% of elevators in all buildings shall have an unplanned outage no more than ___ times per year and no elevator shall have more than ___ per year
8
&
12
Robo call
-notifies residents 24 hours before a planned outage
-notifies residents 2 hours after NYCHA learns of an unplanned outage
NYCHA shall have no planned outages that result in a no-service condition between the hours of…
-6am to 9am
-4pm to 8pm
No outage shall last more than ___ hours
18 hours
How many elevators will NYCHA replace by the end of 2024
At least 425
What is a “page-out”
A mass email that goes out to all SEMs, all administrators, mayor’s office and FDNY. Sent out 2 hours after a high priority no-service condition is reported and not corrected
What is the HUD Agreement
An agreement between HUD, NYCHA, New York City and SDNY to reach mandated standards
MCP Log
Located in motor room and must be updated whenever the elevator is inspected or whenever PM or CM is performed
Parent work order
The initial task or primary work order
Child work order
Any additional work needed is defined on a child work order
Elevator accident procedure
Tell mechanic (shuts down elevator)
Call 911
Post building