HRM Flashcards

1
Q

is the function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization

A

Human Resource Management (HRM)

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2
Q

the HRM department is seen as the ‘expert’ in matters relating to Human
Resource Management and makes decisions about what should be done in this area.

A

the executive role

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3
Q

HRM department monitors organizational activities to ensure that HRM policies are being properly implemented by all concerned

A

the audit role

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4
Q

This role requires the HRM department to facilitate the work of other managers in
the organization and help them to acquire and use the skills, techniques and attitudes that they need to make sure that HRM policies are implemented throughout the organization

A

the facilitator role

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5
Q

the HRM department provides advice and guidance to managers at all levels on matters to do with the management of people.

A

the consultancy role

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6
Q

This requires the HRM department to be the provider of useful information on HRM
matters.

A

the service role

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7
Q

it is an activity that involve day-to-day transactions that have to deal mostly with record keeping—for example, entering payroll information, employee status changes, and the administration of employee benefits

A

transactional activities

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8
Q

it is an involve HR programs such as planning, recruiting, selection, training, compensation, and performance management.

A

traditional activities

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9
Q

are those activities that add value to the organization—for example, cultural or organizational change, structural realignment, strategic redirection,
and increasing innovation.

A

transformational activities

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10
Q

would be responsible for all hiring duties including interviewing and training.

A

department managers

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11
Q

One tool that the HR department uses to select new employees is to perform a

A

job analysis

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12
Q

He plans, organizes, directs, controls and coordinates the activities of his
departments.

A

supervisor

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13
Q

He or his staff conducts or directs certain personnel activities as provided for in the
policies and programs entrusted to the department

A

administrative official

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14
Q

He serves as counselor, guide, and confidante to management, supervisors, and employees.

A

adviser

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15
Q

He brings into action all activities, regulates and combines diverse efforts into a harmonious whole, and gets together and harmonizes the work of various department and
the related functions in other departments.

A

coordinator

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16
Q

He is the representative of management in negotiating labor contracts or to attend
negotiations with unions in an advisory capacity

A

negotiator

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17
Q

He conducts or administers the company’s training program.

A

educator

18
Q

He provides services to all employees and helps them obtain facilities with government agencies like SSS, Medicare, etc. which can make their employment more satisfying

A

provider of services

19
Q

His knowledge and training in human relations and the behavioral sciences plus his familiarity with company operations, puts him in the best position to counsel
employees.

A

employee counselor

20
Q

He must be well informed of the activities and developments in the environment
where the enterprise operates. He is called by the management in helping the
company project a favorable and positive image to the community

A

promoter of community relations

21
Q

His functions require him to deal with the general public, which includes the
employees, the unions, and the community.

A

public relationsman

22
Q

The process by which a job vacancy is identified and potential employees are notified

A

recruitment

23
Q

Main forms of recruitment through advertising in

A

newspapers, magazines, trade papers, and internal vacancy lists

24
Q

outline of the role of the job holder

A

job description

25
Q

outline of the skills and qualities required of the post holder

A

person specification

26
Q

The process of assessing candidates and appointing a post holder.

A

selection

27
Q

most suitable candidates selected

A

Applicants short listed

28
Q

varies according to organization

A

selection process

29
Q

most common method of selection process

A

interview

30
Q

assessing the personality of the applicants – will they fit in?

A

psychometric testing

31
Q

assessing the skills of applicants

A

aptitude testing

32
Q

activity based around what the applicant will be doing, e.g., writing a letter to
a disgruntled customer

A

in-tray exercise

33
Q

looking for different skills as well as the ideas of the candidate

A

presentation

34
Q

Increasingly important aspect of the HRM role

A

employment legislation

35
Q

Crucial aspects of employment legislation:
o Race
o Gender
o Disability

A

discrimination

36
Q

Firms cannot just ‘sack’ workers

A

discipline

37
Q

Developing the employee can be regarded as investing in a valuable asset

A

development

38
Q

Similar to development:
o Provides new skills for the employee
o Keeps the employee up to date with changes in the field
o Aims to improve efficiency
o Can be external or ‘in-house

A

training

39
Q

The system of pay and benefits used by the firm to reward workers

A

rewards system

40
Q

Importance of building relationships with employee representatives

A

trade unions

41
Q

How to value the workers contribution

A

productivity

42
Q
  • Meant to be non-judgmental
  • Involves the worker and a nominated appraiser
  • Agreeing strengths, weaknesses and ways forward to help both employee and
    organization
A

appraisal