Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

business. > HR - Human Resources > Flashcards

HR - Human Resources Flashcards

1
Q

Define Organisational Structure.

A

How a business organises its staff to represent the different layers of management.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the two types of organisational structures used in a business?

A
  • Tall (Hierarchical).

- Flat.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are three things the people in an organisation need to know?

A
  • What their duties are.
  • The person or people they report to.
  • Other employees in the organisation for when they are responsible.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Define Hierarchical Structure.

A

Structured in layers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the four layers of staff within a hierarchy?

A

1) Directors.
2) Managers.
3) Supervisors.
4) Operatives/ Subordinates.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Define Span of Control.

A

The number of workers who report to one manager in a hierarchy.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Define Chain of Command.

A

The chain connecting all the layers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Define Delegation.

A

The responsibility passed on to people in the level below.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Describe a tall structure.

A

A long chain of command and more layers of management. Each manager only has a narrow span of control.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Describe a flat structure.

A

A short chain of command and each manager has a wide span of control.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the three types of communication that take place within a business?

A
  • Downwards.
  • Upwards.
  • Horizontal.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Define Centralised.

A

An organisation where decision making is kept firmly at the top of the hierarchy and distributed down the chain of command.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Define Decentralised.

A

An organisation where decision making is spread out to include different levels in the hierarchy.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are two advantages of a centralised management structure in a business?
(4 will be listed).

A
  • Consistency across the business.
  • The business has a clear directions.
  • Operations and decisions are closely controlled and managed.
  • The chain of command and accountability are clear.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are two disadvantages of a centralised management structure in a business?
(3 will be listed).

A
  • It can demotivate employees.
  • A standardised approach may not work in all business locations.
  • It may lower productivity.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Define Recruitment.

A

The process of finding the best person to do a job.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What does it mean to recruit Internally in a business?

A

The involvement of recruiting current employees into new roles. The job is advertised within the company.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What does it mean to recruit Externally in a business?

A

The involvement of recruiting outside the business. The job can be advertised in lots of places.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What are 3 examples of recruiting Internally?

A
  • Emails (within the company).
  • Meetings.
  • Posters.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What are two advantages of recruiting internally in a business?
(4 will be listed).

A
  • Motivates staff when promoted.
  • Costs less to recruit internally rather than externally.
  • Staff understands job role and culture of the company already
  • Staff already have the skills needed.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What are two disadvantages of recruiting internally in a business?
(3 will be listed).

A
  • Pay for training.
  • Candidate with better skills may be outside the business.
  • Staff not selected may be demotivated.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What are 3 examples of recruiting Externally?

4 will be listed

A
  • Newspaper.
  • Websites.
  • Emails.
  • Social Media.
23
Q

What are two advantages of recruiting externally in a business?
(4 will be listed).

A
  • More candidates to choose from with wider range of skills.
  • Candidates have fresh new ideas.
  • Sometimes less training is needed as they have the right skills.
  • Better candidates may be outside of the business.
24
Q

What are two disadvantages of recruiting externally in a business?
(3 will be listed).

A
  • Pay more money to advertise and select workers.
  • Existing staff may be demotivated.
  • New staff may take time to understand the culture of the business.
25
What are the 9 steps in the recruitment and selection process?
1) Job analysis. 2) Job description. 3) Person specification. 4) Job advertisement. 5) Apply for the job. 6) Long list/ Short list, Interviews/ Testing, Assessment centre. 7) Selection and references. 8) Offer letter/ Rejection letters. 9) Contract of employment.
26
Define Job Analysis.
When a business collects and interprets information about a job vacancy to make sure the managers of the business know the type of person they need to recruit.
27
Define Job Description.
A document produced by a business that wants to fill a vacancy. Its main duty is to list all the duties that are required in the role.
28
Define Person Specification.
A document created by a business that wants to fill a vacancy. This document provides information about the type of person the business wants to hire.
29
What are 3 examples of Job Description. | 6 will be listed
- Job title. - Rate of pay or salary. - Hours of work. - Location of work. - All duties included in the role. - Whom the new employee would report to in the business.
30
What are 3 examples of Person Specification.
- Educational Background. - Skills. - Experience the business wants the applicant to have.
31
What are 3 advantages of having an effective recruitment and selection process in a business?
- High productivity. - High quality output / Customer service - High staff retention.
32
Define Job Share.
When two or more employees combine to fill one job role.
33
What are 2 advantages of Job Sharing?
- Employers benefit from the experience and skills of two people rather than one. - The business is able to cover unplanned absences or holidays more easily.
34
Define Zero Hour Contract.
When an employee has no set or guaranteed hours of work.
35
What are 2 advantages of a Zero Hour Contract? | 3 will be listed
- Flexibility to meet increases in demand without having to pay staff when they are not needed. - Cuts the wage costs of the business. - Gives employees flexibility in their working lives.
36
What are 2 disadvantages of a Zero Hour Contract? | 4 will be listed
- The business may experience a low staff retention rate / high staff turnover. - Employees may struggle to pay day to day bills as there is no regular income. - Employees may feel pressured to work hours when offered. - Lack of clear communication.
37
Define Motivation.
The commitment to do something.
38
What are 3 advantages of a business having a motivated workforce? (5 will be listed).
- Increases productivity levels. - Low levels of absenteeism. - High levels of staff retention. - Good reputation. - Improve product quality and customer service levels.
39
What are the two methods of motivation?
- Financial. | - Non-financial.
40
What are the 4 financial methods of motivation?
- Salary. - Wage. - Commission. - Profit share.
41
Define Salary.
A fixed amount is paid by the employer to the employee on a regular basis.
42
Define Wage.
Workers are paid by the hour according to the time worked.
43
Define Commission.
Payment made to an employee based one the value of sales achieved over a specific period of time.
44
Define Profit Share.
Staff will receive their usual annual wage or salary but an additional payment is made on top of this linked to the performance of the business.
45
Define Piece Rate.
Where workers are paid according to how many products they produce.
46
What are the 4 non-financial methods of motivation?
- Job Enlargement. - Job Enrichment. - Training. - Management Styles.
47
What are the two different types of Management Styles?
- Autocratic. | - Democratic.
48
Define Job Enlargement.
When staff are given a greater variety of tasks to perform (necessarily more challenging) making the work more interesting.
49
Define Job Enrichment.
When staff are given more responsibility and a wider range of more complex and challenging tasks resulting in employees experiencing an increased sense of achievement.
50
Define Autocratic.
When employees are told what to do, when and how to do it ; they are not involved in decision making.
51
Define Democratic.
When employees are given more freedom and more say in decision making.
52
Define Fringe Benefits.
Often known as perks, are extra items that are given to employees whilst they work in a business.
53
What are 3 examples of Fringe Benefits. | 6 will be listed
- Company cars. - Travel subsidies. - Childcare provision. - Free lunches. - Staff uniforms. - Staff discounts.

business. (23 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions