4.3 Motivating Employees Flashcards
What are the advantages of motivated workforce?
> high rates of staff retention.
increased levels of productivity.
recognised as a good work place/better reputation/good brand image.
low levels of absenteeism.
improved product quality and customer service levels.
What is meant by the term “commission”?
A payment to an employee based on the number of sales made over a period of time.
What is meant by the term “overtime”?
A higher hourly rate of pay received by employee who work beyond the normal working week.
What are the financial methods of motivation?
> salary. > wages. > piecework. > commission. > profit sharing. > money bonus.
What are the non-financial methods of motivation?
> training. > change of management style. > giving employees more authority and responsibility ↳ job enrichment. > fringe benefits. > discounts. > vouchers. > recognition and praise ↳ employee of the month/week.
What is meant by the term “fringe benefits”?
‘Extras’ that employees may receive in addition to their pay such as a company car.
What is meant by the term “job enrichment”?
Designing a job to give interesting and challenging tasks.
What is meant by the term “training”?
A range of activities to give employees job-related skills and knowledge.
What is meant by the term “piece rate”?
Where workers are paid according to how many products they produce.
What are the 2 management styles?
> autocratic.
> democratic.
What is the autocratic management style?
This is where employees are told what to do, when and how to do it and are not involved in decision making.
What is the democratic management style?
This is where employees are given more freedom and more say in decison-making.
