HR

Question 1

What are the five types of conflict resolution?

Answer 1

• collaborating (problem solving)
• compromising (reconciling)
• withdrawal (avoidance)
• smoothing (accommodating)
• forcing (directing)

Question 2

What is expectancy theory and why is it important?

Answer 2

Employees who believe their efforts will lead to effective performance and who expect to be rewarded for their accomplishments will remain productive as rewards meet their expectations

Question 3

Why is Maslow’s hierarchy of needs important in PM?

Answer 3

Self-actualization more important than compensation

Question 4

What are the 3 elements of McClellan’s Theory of Acquired Needs and why are they important?

Answer 4

• achievement (should be given projects that are challenging but reachable; like recognition)
• affiliation (cooperative; seek approval rather than recognition)
• power (social better than personal)

Question 5

Explain Herzberg’s Theory of Hygiene?

Answer 5

Basically, motivating factors are high on Maslow’s triangle; the rest is hygiene

Question 6

What are the top for sources of conflict in PM?

Answer 6

• schedules
• project priorities
• resources
• technical opinions

Question 7

What does a resource histogram show?

Answer 7

• human resources (individually or grouped) over time

Question 8

What must be done before publishing a schedule?

Answer 8

Confirm availability of resources

Question 9

What does a resource histogram show?

Answer 9

• human resources (individually or grouped) over time

Question 10

What must be done before publishing a schedule?

Answer 10

Confirm availability of resources