HPM 10.4 in-class quiz Flashcards
The finding in a complaint shall be based on a thorough and complete review of the facts of the complaint, and may also include opinions based on the investigator’s judgment and experience. The investigation must demonstrate that _________________________ clearly supports the finding.
a. Reasonable suspicion
b. Probable Cause
c. A Preponderance of the Evidence
d. A Solid Hunch
c. A Preponderance of the Evidence
This form is intended to be the primary instrument for citizens to file complaints against non-uniformed (non-peace officer) employees, while also informing complainants about the complaint process.
a. CHP 240, COMPLAINT INVESTIGATION
b. CHP 240A, COMPLAINT CONTROL LOG
c. CHP 240B, CITIZENS’ COMPLAINT INFORMATION
d. CHP 240D, CITIZENS’ COMPLAINT INFORMATION
d. CHP 240D, CITIZENS’ COMPLAINT INFORMATION
Complainants or witnesses who desire to use an audio tape recorder to record an interview or discussion with an investigator ___________ be allowed to do so.
a) Should
b) Shall
c) Shall not
d) Should not
b) Shall
All complainants ________ be acknowledged by correspondence within ________ (#) business days of the Department’s notification of the complaint.
a. Should, Five (5)
b. Shall, Five (5)
c. Should, Ten (10)
d. Shall, Ten (10)
b. Shall, Five (5)
Due to new evidence or allegations, it may be necessary on occasion to amend complaint documentation. What reason can a complaint be amended?
A. Changing the finding for an allegation
B. Addition of an employee to the complaint
C. Deletion of an employee to the complaint
D. All the above
D. All the above
Officer Smith, new to the Area, mistakenly gives a motorist wrong directions to the freeway entrance. The citizen later complains that the officer’s incompetence caused him to be late
for an interview. Since it was not the intention of the officer to provide inaccurate information, the proper finding should be ________________.
a. Sustained
b. Unintentional Error
c. Undetermined/ No Finding
d. Departmental
e. Exonerated
c. Undetermined/ No Finding
The complainant shall be requested to return the CHP 240B or CHP 240D within _____ (#) business days.
a. Five (5)
b. Seven (7)
c. Ten (10)
d. Fourteen (14)
b. Seven (7)
Which of the following would not be a considered a factor in establishing whether or not a complaint is frivolous?
A – The allegations appear to be, on their face, preposterous.
B – The complainant had provided conflicting or false statements.
C – The complainant is able to produce multiple, credible witnesses to the alleged circumstance.
D – The complainant has previously filed other frivolous complaints with this Department or another agency.
C – The complainant is able to produce multiple, credible witnesses to the alleged circumstance
9) When a complainant, after having been notified of the findings of a complaint investigation, formally expresses dissatisfaction with the methodology or conclusions of the investigation, which command shall conduct a separate complaint review.
A. Area
B. Division
C. BIA
D. All the above
A. Area
While in training at the Academy an employee has a complaint filed against them. Who will be responsible for conducting the investigation?
A. They are not investigated
B. Employee’s permanent Area Commander
C. Division Commander
D. Academy Commander
D. Academy Commander
Inclusion of a chronological log, ______ be included in all investigations regardless of category.
a) Shall
b) May
c) Is Highly Recommended
d) Should Not
a) Shall
T/F. A complaint that has already been reviewed and signed by the employee can be amended.
A. True
B. False
A. True
The normal suspense period for complaints received at the command, or forwarded from BIA is _____.
A. 30 days
B. 60 days
C. 90 days
D. 1 year
B. 60 days
Officer Smith is a motor officer working a protective service detail (PSD) for the day while a foreign dignitary is in town visiting for the weekend. During the temporary assignment a complaint is filed against Officer Smith. Who would be responsible for handling the complaint.
A. Assistant Commissioner
B. Employee’s permanent Commander
C. Division Commander
D. PSD Supervisor
B. Employee’s permanent Commander
Rescinded/Frivolous Complaints will not have a finding as both are considered to be without merit.
a. True
b. False
a. True