HPM 10.4 CITIZENS’ COMPLAINT INVESTIGATIONS MANUAL

Question 1

This form is the ‘face page’ of the complaint investigation package and is the primary method of complaint documentation.

a. CHP 240, COMPLAINT INVESTIGATION

b. CHP 240A, COMPLAINT CONTROL LOG

c. CHP 240B, CITIZENS’ COMPLAINT INFORMATION

d. CHP 240D, CITIZENS’ COMPLAINT INFORMATION (Non-Uniformed)

Answer 1

a. CHP 240, COMPLAINT INVESTIGATION

Question 2

This form is used to initially document receipt of citizens’ complaints, and as a management tool to track investigation status.

a. CHP 240, COMPLAINT INVESTIGATION

b. CHP 240A, COMPLAINT CONTROL LOG

c. CHP 240B, CITIZENS’ COMPLAINT INFORMATION

d. CHP 240D, CITIZENS’ COMPLAINT INFORMATION (Non-Uniformed)

Answer 2

b. CHP 240A, COMPLAINT CONTROL LOG

Question 3

This form is intended to be the primary instrument for citizens to file complaints against uniformed (peace officer) employees, while also informing complainants about the complaint process.

a. CHP 240, COMPLAINT INVESTIGATION

b. CHP 240A, COMPLAINT CONTROL LOG

c. CHP 240B, CITIZENS’ COMPLAINT INFORMATION

d. CHP 240D, CITIZENS’ COMPLAINT INFORMATION (Non-Uniformed)

Answer 3

c. CHP 240B, CITIZENS’ COMPLAINT INFORMATION

Question 4

This form is intended to be the primary instrument for citizens to file complaints against non-uniformed (non-peace officer) employees, while also informing complainants about the complaint process.

a. CHP 240, COMPLAINT INVESTIGATION

b. CHP 240A, COMPLAINT CONTROL LOG

c. CHP 240B, CITIZENS’ COMPLAINT INFORMATION

d. CHP 240D, CITIZENS’ COMPLAINT INFORMATION (Non-Uniformed)

Answer 4

d. CHP 240D, CITIZENS’ COMPLAINT INFORMATION (Non-Uniformed)

Question 5

All complainants ________ be acknowledged by correspondence within ________ (#) business days of the Department’s notification of the complaint.

a. Should, Five (5)

b. Shall, Five (5)

c. Should, Ten (10)

d. Shall, Ten (10)

Answer 5

b. Shall, Five (5)

Question 6

The complainant shall be requested to return the CHP 240B or CHP 240D within _____ (#) business days.

a. Five (5)

b. Seven (7)

c. Ten (10)

d. Fourteen (14)

Answer 6

c. Ten (10)

Question 7

The citizens’ complaint process may also be utilized to document internal complaints or grievances.

a. TRUE

b. FALSE, (SHALL NOT)

Answer 7

b. FALSE, (SHALL NOT)

Question 8

Investigations initiated as a result of a citizen filing suit against the Department _______ be conducted in accordance with this manual and HPM 11.1, Administrative Procedures Manual, and ______ be coordinated directly with the Legal Coordination Unit.

a. Should, should

b. Should, shall

c. Shall, shall

d. Shall, should

Answer 8

c. Shall, shall

Question 9

Any complainant who makes a claim of monetary damages, which are alleged to have been proximately caused by the actions, or inaction, of a Department employee shall be provided with a CHP 287, Claims of $1,000 or Less, or a BC-1A (Board of Control) Tort Claim, as appropriate.

a. TRUE

b. FALSE

Answer 9

a. TRUE

Question 10

Normally, complaints filed on behalf of constituents by a legislator or other governing entity require special processing and will be forwarded to commands by the Bureau of Internal Affairs (BIA).

a. Department of Justice (DOJ)

b. Bureau of Internal Affairs (BIA)

c. Human Resource

d. Office of the Commissioner

Answer 10

b. Bureau of Internal Affairs (BIA)