HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTEMENT Flashcards

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1
Q

HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTEMENT - Principle 1

A

Begin with praise and honest appreciation

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2
Q

HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTEMENT - Principle 2

A

Call attention to people’s mistakes indirectly

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3
Q

HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTEMENT - Principle 3

A

Talk about your own mistakes before criticising other person

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4
Q

HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTEMENT - Principle 4

A

Ask questions instead of giving direct orders

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5
Q

HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTEMENT - Principle 5

A

Let the other person save face

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6
Q

HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTEMENT - Principle 6

A

Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise”

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7
Q

HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTEMENT - Principle 7

A

Give the other person a fine reputation to live up to

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8
Q

HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTEMENT - Principle 8

A

Use encouragement. Make the fault seem easy to correct

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9
Q

HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTEMENT - Principle 9

A

Make the other person happy doing the thing you suggest

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