Be A Leader Flashcards

You may prefer our related Brainscape-certified flashcards:
1
Q

Why is installing my confidence in the other person crucial?

A

They can easily follow suggestions and master the function sooner.

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2
Q

If I know someone is in fault, how can I tell them so they genuinely change?

A

Praise them before letting them know about the faults. When talking about the faults, be tact (sensitivity in dealing with difficult problems)

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3
Q

How can I criticise but not be hated for it?

A

Begin with sincere praise, followed by ‘and’ to indirectly point attention to what needs work. Make them feel important.

Can’t keep from loving a man like that.

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4
Q

What should be done if I have criticised without beginning with praise?

A

The next best thing: praise after criticism

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5
Q

Why should I talk about my own mistakes?

A

It isn’t nearly so difficult to listen to a recital of my faults if the person criticising begins by humbly admitting that he, too, is far from impeccable.

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6
Q

Why are people more likely to accept a suggestion over an order?

A

Other than it being friendlier, it stimulates creativity from them, giving an impression that they had a part in the decision.

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7
Q

What feeling will the other person get if I save his face?

A

He or she will be determined to never let me down again.

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8
Q

How can I save face?

A

A few mins of thought
A considerate word or two
A genuine understanding of the other person’s attitude

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9
Q

“______ is like sunlight to the warm human spirit; we cannot flower and grow without it. And yet, while most of us are only too ready to apply to others the cold wind of ________, we are somehow reluctant to give our fellow the warm sunshine of _______.”

A

Praise
Criticism
Praise

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10
Q

What was the result of the study in which they experimented with animals and humans their actions after minimising criticism and emphasising praise?

A

The good things people do will be reinforced and the poorer things will atrophy (gradually decline) through lack of attention.

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11
Q

All principles taught in How To Win Friends And Influence People will only work when…

A

… they come from the great. It’s not a bag of terrifies. It’s a new way of life. Nobody wants flattery.

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12
Q

How can I give people a reputation to live up to.

A

Show that I respect a certain ability of theirs. Then indirectly mention what needs work on (in a friendly manner and as a suggestion)

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13
Q

How can I tackle what seems like an impossible goal?

A

Celebrate every baby step. Make it a big deal. This makes learning easy and fun.

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14
Q

How can I encourage the other person?

A

Be liberal with my encouragement
Make the thing seem easy to do
Let them know that I have faith in their ability to do it, that he has an undeveloped flair for it

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15
Q

What are some guidelines to remember when trying to get them to do something?

A

Be sincere. Don’t promise anything I cannot deliver.
Concentrate on the benefits to them
Know what they really want and link the benefits to their wants
Know exactly what I want them to do

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16
Q

What is a result of crude handling of human relations?

A

Wrecking of own career, running of own health, shortened life.

17
Q

LEADERSHIP GUIDELINES - Principle 1

A

Be sincere. Do not promise anything that you cannot deliver. Forget about the benefits to yourself and concentrate on the benefits to the other person

18
Q

LEADERSHIP GUIDELINES - Principle 2

A

Know exactly what it is you want the other person to do

19
Q

LEADERSHIP GUIDELINES - Principle 3

A

Be empathetic. Ask yourself what it is the other person really wants

20
Q

LEADERSHIP GUIDELINES - Principle 4

A

Consider the benefits that person will receive from doing what you suggest

21
Q

LEADERSHIP GUIDELINES - Principle 5

A

Match your desired benefits to the other person’s wants

22
Q

LEADERSHIP GUIDELINES - Principle 6

A

When you make your request put in a form that will convey the other person the idea that he personally will benefit