Housekeeping Flashcards
is an important area in any accommodation property.
Housekeeping
what is the role of housekeeping
to ensure the comfort and safety of
guests while they are staying at a hospitality organization.
The job of a housekeeping attendant is limited to cleaning and maintaining cleanliness in hotel rooms and other public areas, he or she has to have knowledge about hotel codes, rules and regulations. (true or false)
False
A building that is used for regular reception, accommodation, or lodging
for travelers and tourist with a provision of service for a fee.
hotel
Any pleasant place and atmosphere that gives rest and relaxation,
accommodation, and recreational facilities to travelers and tourists for a fee.
resort
A lodging establishment that does not meet the requirements of an
economy hotel, caters to transients.
tourist inn
A building that contains independent furnished and semi-furnished
apartments that are leased to travelers and tourists who are staying on a long-
term basis.
apartel
A building with several separate units that is located along
highways with parking space wherein motorists may obtain lodging.
Motorist Hotel/ Motel-
Department of Tourism (DOT) classifies hotels in the country as:
● Deluxe Class
● First Class Hotel
● Standard Class
● Economy Class
5 classification of hotels
hotel
resort
tourist inn
apartel
motorist hotel/ motel
CLASSIFICATION OF GUEST ROOMS
- according to number
- according to price, layout and facilities
A room with a single bed that is good for one person.
single room
A room with two twin or two single beds that is good for two
persons.
twin room
A room that has a double bed that is good for three persons.
double room
A room that has two double beds or two queen beds
that is good for two or more persons
twin double room
A room that has either three single, one double bed and a
roll away bed, and two single beds and a roll away bed. This room is good
for three people.
triple room
A room that has one double bed plus an additional single or
sofa bed that can accommodate one small family.
family room
. An economical rate room that is short sized with standard
facilities such as air conditioner, television, and other amenities.
economy room
A moderately priced room, equipped with standard
facilities and amenities such as air conditioner, private toilet and bath,
television, night and coffee table and other amenities.
standard room
A room that is more luxurious and spacious with amenities
of superior quality and sold at a much higher price than a standard room.
deluxe room
A room that has a studio bed or couch that can be converted
into a bed.
studio room
studio room is also calles as
executive room
Two or more rooms that connected with adjoining
doors.
connecting rooms
Types of Suites Rooms
- junior suite
- penthouse suite
- executive suite
- hospitality suite
A room with a bed and a sitting area or lounge. The separate
bed can be connected to the living room.
junior suite
junior suite is also called as
mini suite
A suite room that is located at the top floor of the
establishment.
penthouse suite
A room designed for top executives with facilities and
amenities of superior quality.
executive suite
Aroom used for entertaining visitors with a function room
or parlor.
hospitality suite
Types of Beds
- single bed
- double bed
- queen bed
- king bed
- roll away bed
- pullout bed
- sofa bed
A bed with approximately 36 x 75 inches in size.
single bed
A bed that can accommodate two persons with approximately
54 x75 inches in size
double bed
An extra -long and extra wide bed with 60x80 inches in size.
queen bed
An extra-long and extra wide bed with width of 78 inches and
length of 80 inches.
king bed
A portable bed for an extra person in the room
roll away bed
A bed that is inserted under the bed and pulled out when
used.
pullout bed
A couch that is convertible into a bed.
sofa bed
common rules and regulations being implemented in hotel
establishments:
- Check -in procedure
- Checkout procedure
- Luggage storage
- Guest’s belongings
- Company’s lien on guests’ luggage and belongings
- Bringing of pets
- Hazardous goods
tasks that will require
processing of documents and keeping a
standard filing system for ready
reference.
clerical task
communication,
letters, and memos used by hotels
whether for internal or external
correspondence
play an important role in managing the housekeeping activities.
It serves as evidence in a specific incident, situation and happening.
forms and reports
These forms are used to ensure
a good flow in hotel
accommodation cycle.
front office forms
Also known as log book, contains all important events
that transpired in the hotel front desk during the day
front office diary
simply has the time, room numbers, and names of
the guests.
There are occasions that guests would request for a wake-
up call.
wake-up call sheet
is a form used by housekeepers or room attendants to
record the task done during their shift.
Housekeeping attendant’s daily assignment sheet
is used whenever there are
problems reported by the guest to the housekeeping
department.
maintenance request form
is used when there are requests
for work to be done.
housekeeping work order form
is used by the
housekeeping supervisor to check, on a daily
basis, how the cleaning service for every guest
room was done.
guest room cleaning checklist
is an important document
to keep track of records for lost and found
Lost and found slip
is prepared
by housekeeping department and
handed down to the front desk to give
them an update as to the status of each
hotel room.
housekeeping status report
has the total number of rooms in
the hotel, total number of rooms to sell, rooms
that are to be vacated and the out of order
or
out of service rooms.
room summary
has the record of departures and
arrivals of guests in rooms.
movement
cleaning equipment
manual
mechanical
the type of equipment that are used manually without an external power source and relies on humans are called
manual cleaning equipment
manual cleaning equipment
abrasives
brushes
housekeeping trolley
dustbins
dusting cloths
scarifying machine
spray bottles
mops
they are the sharpening stones or grit papers used to polish metal or wooden surfaces
abrasives
they are handheld flat brushes with britstles to dust the plain surfaces as well as the corners
brushes
this trolley is a large enough to keep all the guest room and guest bathrooms supplies in an organized manner
housekeeping trolley
they are used to collect daily garbage produced in the hotel
dustbins
they are soft cloths used for wiping the surface dust
dusting cloths
it is used for keeping gardens, golf courts, and lawn in the hotel premises well maintained.
scarifying machine
they are used to spray water or chemical solutions on the surface that needs cleaning
spray bottles
generally made of flat cotton string or heavy-duty sponges fix on the metal frame
mops
lawn scarifiers use steel blades to cut out thatch; hence it is also know as
de-thaching
the type of equipment that require an external power source like electricity, steam , battery etc are called
mechanical cleaning equipment
mechanical equipment (example)
box sweeper
vacuum cleaner
polishing machine
scrubber
vapor cleaning machine
it is electric sweeper that consist of a friction brush
box sweeper
it is again a majorly equipment in hotel housekeeping
vacuum cleaner
they are used to add a shine to the floors of most frequently areas of the hotel
polishing machine
it is a floor care accessory that comes with handheld electrically operated scrubber
scrubber
polishing machine is also known as
floor burnisher
they are used where the chemical odors are not desired
vapor cleaning machine
dusting tools
microfiber cloth
feather duster
removes dust from fine furniture without scratching its finish
microfiber cloth
removes dust from delicate items such as lampshade and sculpture
feather duster
sweeping tools
stiff broom
soft broom or tambo
long- handled broom
used for sweeping dry floor made of tiles, cement
soft broom or tambo
made of coconut midribs; used for sweeping wet or dry floor made of cement; can also be used in the yard
stiff broom
used to remove cobwebs and dirt on the walls ,other high areas that cannot be reached with the used of stiff broom
long - handles broom
tools
vacuum cleaner
dustpan
trash can and trash bag
sucks up dust and dirt from different surface
vacuum cleaner
used to collect items swept by the broom
dustpan
container ot bag used to gather trash
trash can and trash bags
wet- cleaning tools
bucket
mop
sponge
container for water
bucket
used to clean and wipe flooring and other surfaces
mop
used to absorb and wipes spilled liquid on the table and furniture
sponge
can be of the old fashioned string or yarn-type style where you can squeeze the water out by hand
mop
toilet cleaning tools
scrub brush
small brush
toilet scrub with holder
plunger
used for heavy cleaning and scrubbing of soap scum from tub and lavatory, grimes from tiled floor and wall
scrub brush
helps removes dirt and grimes in the fixtures
small brush
keeps the toilet bowl clean
toilet scrub with holder
removes clogs in the toilet bowl
plunger
refers to the actual conditions in the work environment that provides for freedom from injury and damage to property
safety
refers to the prevention of defense of theft, fire, adn other emergencies.
security
the 2 hotel departments most likely to have the largest number of accidents and injuries are _______ and ______
maintenance
housekeeping
what department/s have the highest risk for accident and injuries
housekeeping and maintenance department
three rules security/safety
- take adequate time
- correct unsafe conditions immediately
- do it safely the 1st time
safety tips
1.) lifting
2.) ladders
3.) machinery
4.) electrical equipment
5.) chemicals
consist of key management personnel- including department heads
security committee
security issues
- suspicious activities
- theft
- bomb treats
- fires
types of theft
guest theft
employee theft
types of theft
guest theft
employee theft
protects the property by reducing the possibility of a guess and property theft
key control
four categories of keys
emergency key
master key
storeroom key
guestroom key
open all the doors in the property-even those that guest have doubled locked
emergency keys
