Hotels Flashcards
room quality, cleanliness, service standards, facilities, location, and guest satisfaction/experience
Star-rating system
chains have established standards and guidelines for property management, operations, and guest service
Brand Affiliation
individual organizations set their own criteria
Independent System
Certification programs that assess and recognize properties for meeting specific quality and sustainability standards
Certification System
reviews offer insights into the hotel’s atmosphere, service, and amenities
Guest Reviews
hotels acknowledged by prestigious travel publications or organization
Awards and recognition
features important to you, like fine dining, luxurious spa, concierge
Specific Amenities
owned and operated by a single entity or a small group of investors
Independent Hotel
more control over their brand identity, operations, and guest experience
Independent Hotel
a single person or company owns and manages the hotel
Privately owned and operated
independent owner leases the property to another company for operation
Leased Hotels
part of a larger franchise that operates multiple locations under the same brand
Chain Hotels
hotel owners hire a management company to run the hotel for a fee
Management contract
the hotel chain directly owns and operates the property
Chain owned Hotels