Hospitality

Question 1

What does AAA stand for?

Answer 1

Acknowledge, Apologize & Act

Question 2

What does the word ‘HANDS’ mean when you hear it?

Answer 2

Food needs to be run from the kitchen

Question 3

How should you handle the timid guest?

Answer 3

Genuine interest and patient understanding will put this type of guest at ease. Even a comment on the weather can make them feel at home.

Question 4

How should you handle the overly familiar guest?

Answer 4

Be courteous, dignified, and avoid long conversations. Stay away from the
table, except when actual service is needed, Never try to give a wisecrack answer to a smart remark.

Question 5

How should you handle the guest who is alone?

Answer 5

Don’t call attention by asking if he is alone. The quest may be lonely and want someone to talk to. Be friendly. With nobody to talk to, time seems long, so serve as quickly as possible.

Question 6

What should you have with you before checking out with the manager?

Answer 6

All of your closing duties are complete

Question 7

What is the difference between a Void and a Comp?

Answer 7

A void is when a mistake is caught prior to the food being made; a comp is when a mistake occurs after the food is cooked

Question 8

What is the difference between Service & Hospitality?

Answer 8

Service is an act; Hospitality is a mindset