Hoofdstuk 9 Flashcards
On the chart with the Y-axis being digital capability and X-axis leadership capability,
which quadrants are there?
Beginners:
- Wait and see attitude
- Use regulatory, privacy as
Fashionistas:
- have a high digital cabapility but low leadership capability
- love new toys
- create silos of solutions
- lack integration
Conservatives:
- Risk averse, slow acting
- Put in place a lot of governance
- Slow to mobilise
- Can lead the change well
Digital Masters
- Move at appropiate speed
- Drive vision and business outcomes not technology
- Have to grow to stay ahead
What are characteristics of a digital org?
- Customer Understanding
Digital has informed and amplified customer expectations - Digital is removing traditional constraints in operations
- Digital business models can reorder value chains and create new opporutunities
What are the new elements of digital capability?
Business Model, Customer Experience, Operations, Employee Experience and Digital Platform
What are the things correlating to the capability Customer Experience?
- Experience Design: to instantaneously deliver an uniinterrupted service experience (efficient and smooth buy process)
- Customer Intelligence: integrating customer data and beyond (like, personalisation)
- Emotional Engagement: A customer can make its own product/design/service
What are the things correlating to the capability Operations?
- Core Process Automation
Not only automatoin of as-is (like ERP), but also redesign - Connected and dynamic operations: like digital twins
- Data-driven decision making: the basis for opertaional decisions has increasinly shifted from backward-looking reports to real-time data
What are the things correlating to the capability Employee Experience?
- Augmentation: defining human-computer interface (humans can easily work with computers)
- Future readying: continuous learning: new way of learning
- Flexforcing: agility into their talent sourcing systems
What are the things related to the capability Business Models?
- Digital enhancements: digitally enhance their existing business models without requiring major changes to the business
- Information-based service extensions: expanding their product-based business models with information-based services, combining sensors, communication networks, apps and analytics
- Multi-sided platform: create your own platform or use someone else (like bol.com)
What are the things related to the capability Digital Platform?
- Core platform: a strong foundatoin for operational and transactional system that power a company’s key processes
- Externally facing platform: powers the websites, apps and other processes that connect to customers and ecosystem partners
- Data platform: to perform intense analytics, as well as build and test algorithms, without disrupting the company’s operational systems
What are characteristics of a DX organisation on strategy?
Digital
- Agile, continuous, flexible
- Data-driven
- market/future oriented
Classic
- Less susceptible to changes in the market
- Less focus on innovation
What are characteristics of a DX organisation on adaptive?
Digital
- customer tailored adaptations
- flexible in new ieas
Classic
- React instead of predict
- Hard to get decisions through
What are characteristics of a DX organisation on digitalisation?
Digital
- Cloud driven SAAS, PAAS
- RPA
- Continuous insights
- Continuous innovation of core processes
Classic
- Monolithic
- De-centralised
- On premise
What are characteristics of a DX organisation on culture?
Digital
- Embraces change
- Agile
- Flat
Classic
- Risk-averse
- Physical
Classify the statements below to be adhering to traditional IT or digital IT
- Stability vs Agility & Speed
- Business centric vs IT centric
- Close to cusomter vs remote to customer
- Short term market trends vs Performance and security improvement
- Performance of services vs Business moments, customer branding
- Innovation vs security & reliability
- Waterfall vs Agile
- Systems of record vs systems of engagement
- Fast vs slow speed of delivery
Digital is
- Agility & Speed
- Business-Centric
- Close to customer
- Short term market trends
- Business moments, customer branding
- Innovation
- Iterative, agile development
- Systems of engagement
- Fast
What are the benefits of digitized vs digital?
Digitized
- Operational efficiency
- Reliability
- Cost savings
Digital
- Revenue generation and growth
What is an operational backbone?
An operational backbone is a digitized platform with a coherent set of standardized business processes along with supporting infrastructure, applicatoins and data intended to ensure quality and predictability of core transactions.
In essence, the operational backbone is about maintaining and optimising what already exists within the core functions of the business.
What is the technology requirement for digitized vs digital?
Digitized
- Operational bacbone
Digital
- Digital offerings platform with technical and business services for offerings
What is the transformation focus of digitized vs digital?
Digitized
- Process discipline, business standardisation where needed
Digital
- Rapid innovation: introduction of a new value
Difference between digitized and digital
Digitized = operational excellence
Transformation involves instilling discipline around core transaction and back office processes
Digital = rapid business innovation
Transformation involves empowering people to experiment, release and constantly enhance digital offerings
What is a digital platform?
A repository of business, data and infrastructure components used to rapidly configure digital offerings. It is about exploring new possibilities, fostering innovation, and driving growth through digital means.
What are characteristics of a strong operational backbone?
- Supports seamless end-to-end transaction processing
- Provides accuracy and access to master data
- Provides visibility into transactions and related processes
- Automates repetitive business processes
- Ensures reliable, stable, secure operations
What components are in a digital platform?
- Data Components
- Business Components
- Infrastructure Components
They create digital offerings
How does a company that is digitized and digital has linked operational backbone and digital platform?
Through API-linkages
What are charecteristics of a strong digital platform?
- Provides a repo of reusable business components
- Provides a repo of reusable infrastructure components
- Includes data repo and tools supporting data analytics
- Facilitates continuous release of new components
What role do architects play in a digital platform?
Decide which components are rused
