Hoofdstuk 14

Question 1

What are two value creation paths?

Answer 1

Exploitation: creation of value from existing resources
Exploration: creation of new value through innovation

Question 2

What are two possible DX strategies?

Answer 2

Defensive: slowly stage the value
Choose when financial resources allow and potential high inertia and barries
Offensive: aggresively offer new value

Question 3

What are the four types of digital transformation strategy?

Answer 3

Disruptive (high, high), Business Model led (low mastery of digital, high business model ready), technology led (high mastery of digital vs low business model ready), proud to be analog (low, low). It is dependent on the ‘business model readiness for digital operation’
and ‘mastery of digital technologies’

Question 4

What are characteristics of proud to be analog?

Answer 4

• their key products are valued by customers because they are analog
• digitalise parts without jeopardizing the core of the business that has to stay analog

Question 5

What are characteristics of business model led?

Answer 5

• under competitive pressure to transform
• take as much as possible from the disruptors (copy).

Question 6

What are characteristics of technology led?

Answer 6

• primary target is optimisation and cost reduction
• invest more eagerly in new technologies

Question 7

What are characteristics of disruptive?

Answer 7

Companies that follow this strategy are always newcomers and typically start-ups
Change the value proposition in well-established markets. Fail fast and fail cheap.

Question 8

What four quadrants are there for customer experience and operational efficiency?

Answer 8

Silos and spaghetti
Integrated experience
Industrialised
Future ready

Question 9

Which four pathways are there?

Answer 9

1. Industrialize
2. Delight customers first
3. Alternate focus, like stair steps
4. Creating a new unit