History of OBHR

Question 1

hawthorne effect is:

Answer 1

the tendency for people being studied to act differently because they know they are being studied.

Question 2

Who was the pioneer of the scientific management era?

Answer 2

Frederick Taylor (1856-1915). focussed on efficiency and time-motion studies

Question 3

who was the pioneer of Human Relations Movement?

Answer 3

Elton Mayo (1880-1949).

Mayo’s work gave rise to the term hawthorne effect which is the tendency for people being studied to act differently because they know they are being studied.

Question 4

What did Mayo realize?

Answer 4

Mayo concluded that efficiency (i.e. scientific management) is important but not the only factor that influences job performance. There are human factors like recognition, group dynamics, and others that are relevant too. Human factors; hence, the human relations movement was born and we are still in that movement today.

Question 5

What is management ACCORDING TO HENRY FAYOL?

Answer 5

1. Technical activities.
2. Commercial activities.
3. Financial activities.
4. Security activities.
5. Accounting activities.
6. Managerial activities
   - plan
   - organize
   - command
   - coordinate
   - control

Question 6

According to Henry Mintzberg, what are the 3 types of manager roles?

Answer 6

• Interpersonal
• Informational
• Decisional

Question 7

What are the interpersonal roles?

Answer 7

1. Figurehead - ceremonial events/duties
2. Leader - responsible for work of other people
3. Liason - making contact with people outside chain

Question 8

What are the informational roles?

Answer 8

1. Monitor - scanning, interrogating contacts etc.
2. Disseminator - passing information to subordinates,
3. Spokesperson - info to ppl outside unit; speeches

Question 9

What are the decisional roles?

Answer 9

1. Entrepreneur - improving and adapting unit to change
2. Disturbance handler - respond to disturbance/presure
3. Resource Allocator - who will get what; their time
4. Negotiator