Healthcare professionalism

Question 1

appearance

Answer 1

communicates confidence and positive self-esteem

Question 2

looking dirty

Answer 2

unreliable and unprofessional

Question 3

having body piercings and tattoos

Answer 3

unprofessional, unreliable, dangerous, immature

Question 4

looking clean and neat

Answer 4

professional and reliable

Question 5

health care involves promoting health and preventing disease through

Answer 5

diet, rest, exercise, good posture, avoid use of drugs

Question 6

uniform considerations

Answer 6

required in some health fields
neat, well fitting clothes and wrinkle free
wear undergarments to help conceal anything that may be looked down upon
fellow standards are established by place of employment

Question 7

name badge

Answer 7

required in most facilites

Question 8

shoes

Answer 8

clean, closed toed and comfy

Question 9

personal hygiene

Answer 9

don’t smell bad, but also don’t wear perfume

Question 10

nails

Answer 10

cut short, no polish or fake

Question 11

jewelry

Answer 11

kept to a minimum

Question 12

hair

Answer 12

kept up or short, no dye

Question 13

tattoos

Answer 13

most places do require you to conceal them

Question 14

desirable characteristics

Answer 14

empathy, honesty, dependability, acceptance of criticism, tact, patience, enthusiasm, self-motivated, competence, responsible, team player

Question 15

character traits

Answer 15

professionalism, personal values, reputation, morals, integrity, trustworthiness/respect/honesty

Question 16

communication is only successful when

Answer 16

receiver understand the sender’s message as intended

Question 17

excellence in communication is essential in healthcare

Answer 17

increase in size of delivery systems
make complex payment systems
decrease in time in hospitals
shift in causes of death to health disease, cancer, COPD, and stroke

Question 18

communication and pt. well-being needs

Answer 18

a need for respect
need for understanding
good communication increases the speed of recovery
knowing pts. health literacy

Question 19

stressors for pts.

Answer 19

intimidations of health care setting
fear and anxiety

Question 20

therapeutic communication

Answer 20

effective healthcare communication; aimed at meeting needs of pts. requires good communication skills

Question 21

communication process

Answer 21

set goals
create message
deliver message
listen to response
offer feedback and seek clarification
evaluate the encounter (revise message if necessary)

Question 22

when communicating with a pt.

Answer 22

show sincere concern for pts. well being
establish trust
enhance pts. self-esteem

Question 23

things to consider when setting a goal

Answer 23

patients health literacy
emotional factors
physical factors

Question 24

when creating a message to pt

Answer 24

use general language and simple language if necessary; must be clear and accurate

Question 25

when creating long messages

Answer 25

rank items in order of importance
give overview than details
break info into chunks

Question 26

types of questions

Answer 26

close and open ended; probing; leading

Question 27

use humor

Answer 27

when appropriate; help to relieve tension; can promote open discussion of sensitive issues; patients may joke to mask fear;

Question 28

when delivering a message

Answer 28

address pts. directly whenever possible (under 15 use first name); use titles to show respect; do not breach confidentiality; maintain communication with pts. who cannot speak to respond

Question 29

nonverbal communication

Answer 29

makes up to 70% of the meaning of oral communication; tone and voice; touch; body language;

Question 30

physical environment when delivering message

Answer 30

light source, sound distractions; privacy; focus on patient; patient comfort

Question 31

listening is a active process that involves

Answer 31

concentration; attention; observation

Question 32

types of feedback

Answer 32

paraphrasing; reflecting; asking questions; requesting examples

Question 33

when communicating with

Answer 33

children: reduce fear and involve as much as possible in decision making

adults: do not assume they know everything; use teach-back to check for understanding

older adults: great variation in levels of health and understanding; strive for respectful tone; may discuss difficult age-related topics