Healthcare professionalism Flashcards
appearance
communicates confidence and positive self-esteem
looking dirty
unreliable and unprofessional
having body piercings and tattoos
unprofessional, unreliable, dangerous, immature
looking clean and neat
professional and reliable
health care involves promoting health and preventing disease through
diet, rest, exercise, good posture, avoid use of drugs
uniform considerations
required in some health fields
neat, well fitting clothes and wrinkle free
wear undergarments to help conceal anything that may be looked down upon
fellow standards are established by place of employment
name badge
required in most facilites
shoes
clean, closed toed and comfy
personal hygiene
don’t smell bad, but also don’t wear perfume
nails
cut short, no polish or fake
jewelry
kept to a minimum
hair
kept up or short, no dye
tattoos
most places do require you to conceal them
desirable characteristics
empathy, honesty, dependability, acceptance of criticism, tact, patience, enthusiasm, self-motivated, competence, responsible, team player
character traits
professionalism, personal values, reputation, morals, integrity, trustworthiness/respect/honesty
communication is only successful when
receiver understand the sender’s message as intended
excellence in communication is essential in healthcare
increase in size of delivery systems
make complex payment systems
decrease in time in hospitals
shift in causes of death to health disease, cancer, COPD, and stroke
communication and pt. well-being needs
a need for respect
need for understanding
good communication increases the speed of recovery
knowing pts. health literacy
stressors for pts.
intimidations of health care setting
fear and anxiety
therapeutic communication
effective healthcare communication; aimed at meeting needs of pts. requires good communication skills
communication process
set goals
create message
deliver message
listen to response
offer feedback and seek clarification
evaluate the encounter (revise message if necessary)
when communicating with a pt.
show sincere concern for pts. well being
establish trust
enhance pts. self-esteem
things to consider when setting a goal
patients health literacy
emotional factors
physical factors
when creating a message to pt
use general language and simple language if necessary; must be clear and accurate
when creating long messages
rank items in order of importance
give overview than details
break info into chunks
types of questions
close and open ended; probing; leading
use humor
when appropriate; help to relieve tension; can promote open discussion of sensitive issues; patients may joke to mask fear;
when delivering a message
address pts. directly whenever possible (under 15 use first name); use titles to show respect; do not breach confidentiality; maintain communication with pts. who cannot speak to respond
nonverbal communication
makes up to 70% of the meaning of oral communication; tone and voice; touch; body language;
physical environment when delivering message
light source, sound distractions; privacy; focus on patient; patient comfort
listening is a active process that involves
concentration; attention; observation
types of feedback
paraphrasing; reflecting; asking questions; requesting examples
when communicating with
children: reduce fear and involve as much as possible in decision making
adults: do not assume they know everything; use teach-back to check for understanding
older adults: great variation in levels of health and understanding; strive for respectful tone; may discuss difficult age-related topics
