Healthcare Customers Flashcards
CommonSpirit Health
137 Hospitals. 21 states. 1,000 care centers.
CommonSpirit was created by the alignment of Catholic Health Initiatives and Dignity Health as a single ministry in early 2019
Sanford Health
50,000 Employees. HRSD Pro. Sioux Falls, SD.
46 Hospitals, 1,400 Physicians. 26 states and 10 countries
Sanford Health aims to deliver a five-star service delivery experience for its employees in the moments that matter. However, with 50,000 employees spread across 24 states, and acquisitions of other healthcare organizations, scaling that five-star service experience can be a significant challenge.
Sanford Health developed a unified portal for employees to go to for questions, and a seamless experience when transferring cases between the IT and HR departments.
Ascension Health
160,000 Employees. HRSD Pro. St. Louis.
2,600 sites of care. 145 hospitals. 40 Senior Living Facilities. 19 states. 9,000 providers.
Stand up a new HR Service Delivery model focused on the Associate Experience, and increased in self-service capabilities. We established a foundation for a new and modern HR Shared Services model to create capacity, grow capability, and empower community. one of the leading non-profit and Catholic health systems in the U.S.
SCL Health
18,000 Employees. HRSD Enterprise. Denver. Infor Lawson moving to Oracle HCM Cloud.
SCL has an interest in doing a complete overhaul of their Physician Credentialing and on boarding process. They plan to use ServiceNow to dramatically reduce the number of manual processes that currently take up to 9 months to complete costing them over $250K per week and over $12M per year in lost billable income.
UCLA Health
20,000 Employees. HRSD Enterprise. PeopleSoft.
UCLA has multiple disparate HR applications and tools and are looking to standardize repetitive processes and gain visibility to better manage requests. Greatest challenges: 1 Mainly having to rely on email today to receive requests and manage tasks. 2. No centralized system at UCLA Health to track and manage requests (ex. comp change, employee status, SLA’s). 3. No dashboards for HR team members to manage tasks. 4. Poor or non existing onboarding experience today and 5. the need to modernize the process across HR, IT, Finance, and Facilities. We demonstrated the complete NOW EX platform to meet their needs with modernizing their existing disjointed processes.
Molina Healthcare
10,000 Employees. HRSD Enterprise. Oracle HCM Cloud.
