Commercial Customers

Question 1

Fidelity Informational Services

Answer 1

Workday. HRSD Enterprise.
The cost and effort for case resolution was out of control. After spending a lot of effort and money moving from HR On-Premise to Workday FIS found the level & volume of HR related inquiries increased dramatically. Managers don’t know how or where to go and they need to consolidate under one layer of experience and be able to trigger HR workflows from one single place. They also know they are duplicating efforts, but don’t have clarity on where and they need to funnel what’s coming in order to identify those duplications, create a process and take more control in order to meet operational excellence goals. For simple tasks such as updating information in Workday, asking about PTO balance the HR Business Partners keep going back and forth answering via email.

Question 2

Citizens Financial Group

Answer 2

18,000 Employees. HRSD Enterprise. Oracle HCM Cloud.
Citizens struggles with a poor on boarding and user experience due to disjointed processes. They currently have no central repository for information or services which effects HR’s ability to provide a white glove services to their existing colleagues.

Question 3

Lear Corporation

Answer 3

170,000 Employees. HRSD Pro. SAP SuccessFactors.
Lear is standing up a Global Business Services support model starting with HR Shared Services to alleviate the burden on plant HR teams who have to answer all employee questions and deal with all the transactional components so they can focus on high-touch moments that matter. The focus is on improving efficiency and employee experience.

Question 4

Uber

Answer 4

30,000 Employees, HRSD Enterprise. Workday.
Uber realized that to achieve their CEO’s stated goal of “path to profitability in 2021”, they have to aim to make their employees productive and leverage their skills to add value to the company’s mission from day 1. Every delay in an employee’s ability to find HR information (or any other internal matter) is a potential loss in productivity. Their aim was to reduce that loss of productivity to a minimum by providing an effortless and seamless experience.

Question 5

Syneos Health

Answer 5

26,000 Employees. HRSD Pro. PeopleSoft.
Fully integrated biopharmaceutical solutions organization. Syneos is in the process of deploying a global Shared Services model with service centers in multiple countries, but lacks the technology to run the tier-structured support model.
The employee experience is severely lacking (zero self service, no mobile capability, and confusion on where to go for what).
Due to size, complexity, and continued growth, Syneos needs a way to drive workflows across the enterprise.
Because of the global employee population and a remote workforce, Syneos needs modernized technology for the employee experience (mobile, chat, VA, etc.).

Question 6

BNY Mellon

Answer 6

63,000 Employees. EO&T. Oracle HCM Cloud.
BNY is on the forefront of an HR Transformation. They just moved forward with Oracle HCM Cloud project to solve some of their core system initiates; however one of their main business goals is to create a frictionless Digital Branded On boarding experience to meet the vision of their CHRO. BNY’s desire is to make a lasting first impression and accelerate the employee time to productivity by unifying HR and IT. BNY Mellon is a 238 year old American investment banking services holding company headquartered in New York. Formed from the merger of The Bank of New York and the Mellon Financial Corporation in 2007. It is now the world’s largest custodian bank and asset servicing company, with $2.0 trillion in assets under management and $38.6 trillion in assets.

Question 7

Consumers Energy

Answer 7

10,000 Employees. Michigan. HRSD Enterprise. SAP On Premise. Consumers current HR service process is completely manual and not employee-friendly. Employees struggle with where to get answers. Consumers wants to optimize HR shared service operational efficiency, make it easy for employees to get service, and streamline complex lifecycle events.

Question 8

McDonald’s

Answer 8

60,000 Employees. HRSD Standard. Oracle HCM Cloud.

Question 9

National Football League

Answer 9

Oracle HCM Cloud.

Question 10

Chick Fil-A

Answer 10

31,000 Employees. HRSD Standard. Workday.
Chick-fil-A provides excellent employee service and unlocks thousands of productivity hours. The challenge that we faced was dated and inefficient processes for both the requestors and for fulfillers. The processes were not scalable, they wasted a lot of time and resources, and we were in dire need of an improvement.”

Question 11

Viacom CBS

Answer 11

24,000 Employees. HRSD Enterprise. SAP.
Challenged with Onboarding, loss of productivity and employee morale, ViacomCBS turns to ServiceNow for assistance in helping them solve what amounts to a $9M/yr problem. ViacomCBS is an American mass media conglomerate formed through the merger of CBS Corporation and Viacom in 2019. The company operates over 170 networks including brands like Paramount, MTV, Showtime, Nickelodeon & Comedy Central. Combined they reach approximately 700 million subscribers in 160 countries.

Question 12

Keurig Dr. Pepper

Answer 12

25,000 Employees. HRSD Standard.
[An important part of the merger was to…] bring two legacy companies together and get them on the same platform, get a service delivery model implemented, launch it and go. Keurig Dr. Pepper is ensuring enduring success with continuous improvement of employee services

Question 13

General Mills

Answer 13

38,000 Employees. Workday. HRSD Professional.
The leaders at General Mills wanted a more agile company. They needed more visibility into the HR inquiries General Mills global workforce were making so that they could be better informed and make decisions faster. “You have to know who your people are because people are such a differentiator for companies. We feel like it’s THE differentiator,” said Lynsey. Brands Include: Cheerios, Betty Croker, Pillsbury, Haagen‑Dazs, Progresso, and Yoplait

Question 14

Best Buy

Answer 14

125,000 Employees. HRSD Pro. Oracle EBS.
Best Buy wishes to serve its disparate workforce of 90,000 corporate employees and 30,000 seasonal workers on any device at any time. Furthermore nearly 2M candidates apply for employment at BBY annually. Case deflection for 154,000 cases annually would pay for the HRSD Pro solution in 12 months.​
BBY would like to offer this single enterprise service experience throughout the employee lifecycle as well as a ‘super-portal,’ one stop for an answer to any and every question a BBY employee has, whether it’s HR related or more.

Question 15

Sony Pictures

Answer 15

7,000 Employees. HRSD Enterprise. Workday.
Too many disparate systems cause confusion, data integrity and loss of productivity for HR, IT and employees. HRSD will replace homegrown SharePoint ticketing system, contract tracking systems, global mobility database, Canadian Work Permit and Severance Tracking system. Improved Onboarding experience to reduce the time for new hire productivity

Question 16

Wells Fargo

Answer 16

250,000 Employees. HRSD Enterprise. PeopleSoft implementing Workday.
While in the middle of an HR Transformation Project, Wells Fargo was hit with the all too familiar reality of Covid 19 and its impact on their business. With over 250,000 employees, and thousands of locations throughout the world to manage, Wells Fargo needed a platform that would meet their immediate, and long-term, need to provide a safe work environment for their employees.

Question 17

Electronic Arts

Answer 17

11,500 Employees. HRSD Pro. Workday.
EA kick started an HR Transformation initiative led by their CHRO who was laser focused on transforming their employee experience. Today EA employees are forced to go to multiple systems and have expressed frustration with how hard it is to find what they want and ultimately get service. Their future vision is to have one place to go for all services regardless of department and be looked at as an employee marketplace. They wanted to start their journey ServiceNow with HR PRO and are looking to grow into Enterprise over the next year or so to include Onboarding and Transitions.
EA chose us over Salesforce due to our leadership position in the EX space and the pure power of our platform and ability to connect IT/HR with other departments to provide a seamless experience.

Question 18

Mars

Answer 18

75,000 Employees. HRSD Pro. Workday.
Introduce best practices and functionality to the HR and enterprise organization. Design a “One Mars Associate Experience” strategy for associates, which will define guiding principles for how Mars wants to define life at Mars through policies, processes, tools, digital experiences, etc. ServiceNow and Workday are the enabling technologies for the HR Transformation.

Question 19

JLL

Answer 19

91,000 Employees. HRSD Pro. Workday.
JLL wants a consistent digital shared services environment and experience for employees. Their current system / process is fragmented, costly and difficult for employees to use. Today they have three shared service regions working independently and inconsistently that they wish to consolidate. They are a current Pega customer, but have come to the conclusion that it will not support future strategy and direction.

Question 20

Southern Company

Answer 20

30,000 Employees. HRSD Pro. Oracle HCM Cloud.
Southern is in the process of moving to the cloud for HCM and must find a replacement for their PeopleSoft Case Mgt solution. They currently lack capability around employee engagement and employee experience. Looking to provide mgr. and employee self service capabilities.
Southern’s goals:
Provide tools to allow employees to become more self-reliant.
Increase of Employee Service Levels and satisfaction
Case (and cost) deflection opportunities with chat bot and self service

Question 21

Goldman Sachs

Answer 21

37,000 Employees. HRSD Pro. Oracle HCM Cloud
Goldman currently uses Alight today to manage a highly customized HR Help Desk solution that is both expensive and difficult to use. As a current ITSM customer they intend to roll out HR Pro to not only provide a more consistent user experience, they view this as a significant cost saving measure.

Question 22

Okta

Answer 22

2,500 Employees. HRSD Enterprise. Workday.
Okta is going through an HR Transformation that has been led by their CHRO and new head of HR Operations from Facebook who is tasked with setting up a new shared services model.
They are also on a large growth trajectory and were in dire need of an application that could help coordinate the various activities that go into the Onboarding process. Today that is done through what they call a Golden Spreadsheet which they had to replace to scale the business effectively and drive efficiencies in the process.