Health Promotion Flashcards
Communication involves sending ____.
messages
which is the most important piece
First encoder or transmitter of a message
what does this include
sender
they do this by choosing words, signals, gestures, and body language
What can influence a message from the sender?
knowledge
attitudes
feelings
What can the channel or mode a message is sent be like
written
verbal
nonverbal
formal
informal
Who does the decoding?
The receiver since they have to translate the message
What is the feedback loops of communication?
Where the sender and receiver determine if the message was successful
What are sending skills?
Skills needed to send a message and get it across the right way essentially
Nonverbal sending skills
Way you dress
body language
facial expressions
physical distance
Verbal sending skills
Has more to do with what you speak and write
Is it straight to the point?
Are you being honest?
Did you make sure to be open to feedback?
What are recieving skills?
They are active & reflective listening skills.
Are receiving skills more verbal or nonverbal?
More nonverbal but there’s a verbal component you can add such as asking questions.
sit forward eye contact nodding paraphrasing as a summary avoid day dreaming or formulating responses
What is selective perception?
A type of communication barrier that can make it to where you only pick out good stuff or leave out the bad
OR
maybe you do it flipped
Need to keep in mind out own perception isn’t always how it was meant.
How can language barriers be a barrier to communication?
Language is a barrier because not everyone speaks the same language! Or reads.
Also some words mean different things in different cultures.
Why is filtering information a communication barrier?
If we manipulate a question, it can influence someone’s response. We want the response to be open and honest.
How can emotional influences affect communication?
If someone is experiencing heavy emotions at a certain point, and you try to communicate with them, they can interpret you wrong.
How can the language of nurses be a barrier?
Nursing and medicine has their own language. Everyday people aren’t trained to know what we’re talking about.
As nurses, we need to be on the look out for this happening.
No medical jargon
If multiple professionals are working together, do you think there can be some barriers between them?
Yes!
T/F
All nurses, doctors, and pharmacists have the same lingo
False. We might overlap, but we are in different jobs. Not everything is the same. This can lead to miscommunication.
Important to know how to communicate efficiently.
Should health professional give weight to field stereotypes?
NO, duh. This can create another barrier.
Is a doctor more important than a nurse or pharmacist?
No.
If a doctor witnesses a nurse do something clinically wrong, should he let them know?
Yes. And a nurse should do the same.
Even if it’s embarrassing to be called out by a Doctor or you see it as condescending, chances are it has nothing to do with you or their perception of you.
If a professional is being uneasy or refuses to be flexible with other professionals, is this okay?
No the professional needs to be flexible.
If a doctors goal is to keep a patient NPO and a nurse doesn’t realize this, is this a problem?
YES. Goals need to be the same
Is having no time an excuse to not collaborate with other professionals?
Resources?
Support?
No
No
No
You need to be able to work around these issues.
How do you know if someone has health literacy?
If some is capable of understanding and processing information to make informed decisions about their health.
Healthy literacy requires communication skills. What are factors that commonly influence this?
Previous experience
Culture
Relationships
What population has had bad previous experiences with healthcare?
African Americans
- need education on covid
Example of culture differences
Chinese prefer drinking hot water as opposed to cold