Health Flashcards
McKinstry and Wang Aim
To investigate doctors’ clothing as a form of non-verbal communication.
McKinstry and Wang Procedure
- 475 patients from five general medical centres in Scotland participated.
- There were 8 images of a female or a male doctor each dressed different but in a similar pose.
- They were asked which they would feel happiest seeing for the first time (0-5 scale) , whether they have more confidence in one of the doctors, whether they would be unhappy with any, which looked most like their own.
- Finally, they were asked closed questions about doctors’ dress.
McKinstry and Wang Results
- The male doctor wearing a suit and tie or the female in a white lab coat was preferred.
- Older patients and those in a higher social class preferred traditionally dressed doctors.
- 64% said the way their doctor dressed was very important.
- 28% ppts said they would be unhappy seeing one of the doctors (informal).
- The female doctor overall received higher ratings.
- 41% said they had more confidence in the formally dressed doctors ability, suggesting the way a practitioner dresses matters to their performance.
- They also said their doctor looked most like the smartly dressed one.
McKinlay Aim
Verbal communications: Investigated understanding of maternity words used by practitioners in a maternity hospital
McKinlay Procedure
- 87 females using a maternity service.
- Split into those who used maternity services regularly (Utilisers) and those who didn’t (Underutilisers).
- The 13 words chosen were words that some but not all doctors would use as they represented a grey area of verbal communication e.g. enamel, mucus.
- Participants were read the word, heard it in a sentence and were asked to say what it meant.
- Responses recorded were verbatim and were scored independently by two doctors: they were blind - unaware of ppts and the other doctor’s score.
- One year later, doctors on the ward had to indicate the level of understanding they would expect from the patients.
- The inter-rater reliability was high, generally giving the same ratings.
McKinlay Results
- Those who underused the service were less likely to understand the words compared to regular users, who only struggled with navel and rhesus.
- Women had far better understanding than doctors anticipated. The comprehension for the word ‘purgative’ however was lower than anticipated.
- Women who already had at least one child were slightly more likely to comprehend words than those attending the hospital in their first pregnancy
Verbal Communication: Ley Aim
Investigated the frequency of patients forgetting verbal advice given by their doctors.
Ley Procedure
This was investigated by asking patients who had just seen a doctor what their practitioner had told them to do. This was then compared with a tape recording of what had actually been said.
Ley Results
- Patients remembered 55% of what was said, they remembered the first thing told, things that were categories, and that they remembered more if they had medical knowledge.
- This means that things such as order, perceived importance and nature of information, patients age, anxiety level and medical knowledge influenced forgetfulness.
- Ley suggested practitioners should state the key information first, giving concrete-specific advice which is categorised and repeat key points.
Byrne and Long Procedure
Analysed 2500 medical consultations from a range of countries to investigate style. They found that doctors consistently used either a patient-centred or a doctor-centred style.
Byrne and Long Findings
- They found seven different consultation styles ranging from extremely doctor-centred to extremely patient-centred.
- Doctor centred: asked questions that required only brief answers e.g. yes or no; focused mainly on the first problem mentioned; ignored attempts to discuss other problems; controlling; directing; termination.
- Patient centred: open-ended questions e.g. Can you describe the situation when the pain occurs; avoided medical jargon; allowed the participant to participate in decision making; advising; reassuring; seeking patient ideas.
Practitioner Style: Savage and Armstrong
Compared consultation satisfaction between patient-centred versus doctor-centred practitioner styles.
Savage and Armstrong Procedure
200 patients consented to have their consultation recorded and were randomly allocated to either condition. They used two questionnaires to measure satisfaction.
Savage and Armstrong Findings
Overall a high level of satisfaction was found, but it was higher for the directed (doctor-centred) group who were more satisfied with the explanation and with their own understanding.
Type I error
Type I: The patient is not ill, but is diagnosed with an illness (False positive).
Type II error
Type II: Patient is ill, but is not diagnosed with illness (false negative)
Disclosure of Information (Robinson and West) Aim
- If a patient does not disclose all their symptoms or is not honest, it will increase the likelihood of a type one or type two error.
- Robinson and West investigated the difference and effectiveness between a computer questionnaire and a paper questionnaire in eliciting medical histories from patients.
Robinson and West Procedure
- Participants were 69 patients of a GU clinic in Northern England randomly allocated.
- Patients completed either computer questionnaire or paper then had a consultation with a doctor in which notes were made. Comparisons were made between:
Number of symptoms reported
Number of previous attendances at GU clinic
Number of sexual partners in the last 12 weeks
Robinson and West Findings
- Computer and paper questionnaires yielded more symptoms than consultation
- Mean no. of sexual partners was greater in the computer condition than the paper and the doctor notes.
- This suggests that computers can be used to help patients communicate more comfortably and openly.
Delay in seeking treatment (Safer)
Investigated what factors influence patients to delay seeking treatment for a new symptom.
Safer Procedure
- 93 patients presenting a new symptom were interviewed about their health behaviours leading up to their current illness.
- Questions were: “What was your very first symptom?” and “When did you decide to see a doctor?”. They were scored on a 9-point scale
Safer: what three stages to delay?
Appraisal, illness, utilisation
Appraisal delay
number of days elapsed from first noticing symptom up to the day they concluded they were ill
Illness delay
number of days from the end of appraisal delay to the day they decide to seek professional help