Handout 9 Flashcards
necessary for all the organizations irrespective of its size, nature, and functions
Management
involves setting one’s goals and developing plans to meet or exceed those goals.
Planning
is undertaken to fulfill what needs to be done, who does it, how the tasks are grouped, who reports to whom, and who makes decisions
Organizing
where the success of all accommodation establishments, from private ownerships up to the chain of international brands depend on
Decision making
go hand in hand in order to ensure that both sides get to be heard.
Communicating
involves attracting and retaining one’s performing staff or employees and aiming to keep their morale high.
Motivating
refers to recruiting, selecting, and appointing the employees, assigning them duties, maintaining cordial relations, and taking care of their grievances.
Staffing
can be done once the employees have been appointed, so they can be instructed with what needs to be done.
Directing
brings all the key management functions in full circle.
Controlling
This is what separates competence from excellence. They propel projects forward, which captures peoples’ attention.
Creative
They work within a set of parameters, limitations, and guidelines, so they know how to work within the structure and do not let it impinge upon the process or the project.
Structured
They have the capacity to know things without the use of rational processes—it is the cornerstone of emotional intelligence.
Intuitive
They are trained and are supposed to have industry experience.
Knowledgeable
They are committed to the success of the project as well as the rest of the team members
Dedicated
They are not afraid to show their true self.
Humanitarian
They have the ability to be both non-reactive and emotionally unattached to how things
have to be.
Versatile
They do not just produce outstanding results, but they also help to move their team forward.
Motivator
They are able to choose and live from what one pays attention to.
Role model
They see the big picture concurrent with managing the details
Idealistically realist
the process of influencing others to work willingly towards goals, and to the best of their capabilities, perhaps in a manner different to that of leaders and managers would otherwise have chosen.
Leadership
They are able to prioritize their goals and are responsible for accomplishing objectives.
Self-sufficient
They are curious and genuinely interested in their company and the wider business environment.
Strategist
They can clearly and succinctly explain to their employees everything from organizational goals to specific tasks, which helps people understand and be aware of what is expected from them.
Effective communicator
They know how to use power and authority appropriately without overwhelming or overpowering their employees.
Competent
They are people who have acquired charisma and unshakeable self confidence.
Highly self-confident
They can look into their company’s future and make clear, concrete goals that will benefit their organization.
Imaginative
They are problem solvers who can make decisions under rapidly shifting circumstances.
Flexible
They dare to risk experimentation and encourage creativity.
Innovative
It is essential for them to lead a diverse and unique group of people with distinct personalities, motivations, and skills.
Team player
Aside from being an inspiration to their people, they also know how to motivate them to strive wholeheartedly for their company’s goals
Motivator
The strength of their leadership is built on their ability to adapt to suddenly changing circumstances and their ability to know how and when to seize opportunities amid a changing landscape.
Risk-taker
A manager must know the importance of staying engaged with his/her staff.
Employees/Staff engagement.
This could be seen in times when teams are expected to coordinate with each other.
Collaboration advocacy.
Managers who can share sales figures, company goals, and reasons for management decisions can go a long way in balancing control and trust of their staff.
Consistent transparency
Throwing empathetic statements is not an easy task; that’s why hotel managers must understand and know the right words to say.
Emotional intelligence
They allow their guests to explain their concern, situation, issue, or problem
H – Hear the customers out.
They do not just tell their customers that everything is going to be okay right away; instead, they make them feel that they are trying and are able to understand what is happening.
E – Empathize.
let the customers know that they represent that whole organization or company and are therefore
hoping to rectify the situation.
A – Apologize
Once all of these have taken place, resolving the concern is the next step
T – Take action.
