Handout 2 Flashcards
an establishment held out by the proprietor as offering sleeping accommodation to any person who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received
hotel
two (2) main reasons for classifying hotels
- To analyze the market sector
- To describe the type of hotel for advertising
hotels can also be classified according to the
following level of accommodation standards (Chibili, 2016)
- Location
- Target Market
- Size
- Facilities
- Ownership
the geographic position of the hotel that is mostly determined in towns and cities
Location
mostly located within city centers and has the notable advantage of proximity to office complexes, retail stores, and night entertainment centers.
Downtown hotel
located further towards the outskirts of the cities and is generally not far from the main transport arteries
Suburban hotel
located along major highways, generally providing inexpensive, easily accessible overnight accommodation while offering minimal banqueting and meeting spaces with or without food and beverage facilities
Highway hotel (Motel)
specifically designed to accommodate air travelers and airline crews
Airport hotel
permanently located on rivers, seas, or big lakes
Floating hotel
generally small that offers limited service and is usually found in remote areas
Rural hotel
A hotel can also be classified based on the type of guest it caters
Target Market
offers food and accommodation services to people traveling for business
Commercial Hotel
offers food and accommodation services to people traveling for pleasure
Tourist Hotel
offers food and accommodation services to people traveling for pleasure that are usually found on scenic spots
Resort Hotel
provides accommodation for guests staying for a long time
Residential hotel
caters to guests who stay for a short period
Transient hotel
A hotel can be classified as small-sized, medium-sized, or large-sized hotel
Size
Hotels also vary depending on the standards of services and facilities these offer
Facilities
provides a wide selection of guest services in addition to accommodation, such as health, sports, and business facilities
Full-service Hotel
provides cheaper and more basic guestrooms with limited services.
Budget Hotel
only provides accommodation and no other service
Self-catering Hotel
an independent hotel owned by a person, a partnership, or a private company
Private
includes several hotels owned by a local company.
Local group
A hotel may be a part of an international chain of hotels
International group
A hotel is usually divided into three (3) main divisions
- Rooms Division
- Food and Beverage (F&B) Division
- Administrative Division
handles all matters pertaining to room accommodation and maintenance.
Rooms Division
It is considered as one of the main operational areas in a hotel
Rooms Division
handles guestrooms make up and maintenance, public area maintenance, and linen and laundry service
Housekeeping Department
handles reception, registration and guest relations assistance (concierge, guest services, business, and cashiers), bell service, and telephone exchange
Front Office Department
handles the reservation process from arrival registration to check out confirmation
Room Sales and Reservations
This normally forms an integral part of a full-service hotel and usually has the greatest number of employees among the other divisions of a hotel
Food and Beverage (F&B) Division
include restaurants and bars
Food Outlets
the service of meals or drinks provided for guests in their rooms
Room Service
a variety of occasions when guests or clients may eat at various times in the facility, which can either be formal or informal
Banquets and Catering
refers to the service area where each food or meal is cooked and prepared
Kitchen
This is concerned with administrative and office matters and covers the back office departments
Administrative Division
back office departments
human resources department
engineering or facilities maintenance
accounting
purchasing
cost control and warehouse
security office
directly involved in operations and service delivery
Rooms and F&B
known as the Front-of-the-House since they are at the frontline and situated in guest contact areas
Rooms and F&B
known as the Back-of-the-House;
personnel from the said division are not in guest contact areas
administrative division
