Handout 2

Question 1

an establishment held out by the proprietor as offering sleeping accommodation to any person who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received

Answer 1

hotel

Question 2

two (2) main reasons for classifying hotels

Answer 2

• To analyze the market sector
• To describe the type of hotel for advertising

Question 3

hotels can also be classified according to the
following level of accommodation standards (Chibili, 2016)

Answer 3

• Location
• Target Market
• Size
• Facilities
• Ownership

Question 4

the geographic position of the hotel that is mostly determined in towns and cities

Answer 4

Location

Question 5

mostly located within city centers and has the notable advantage of proximity to office complexes, retail stores, and night entertainment centers.

Answer 5

Downtown hotel

Question 6

located further towards the outskirts of the cities and is generally not far from the main transport arteries

Answer 6

Suburban hotel

Question 7

located along major highways, generally providing inexpensive, easily accessible overnight accommodation while offering minimal banqueting and meeting spaces with or without food and beverage facilities

Answer 7

Highway hotel (Motel)

Question 8

specifically designed to accommodate air travelers and airline crews

Answer 8

Airport hotel

Question 9

permanently located on rivers, seas, or big lakes

Answer 9

Floating hotel

Question 10

generally small that offers limited service and is usually found in remote areas

Answer 10

Rural hotel

Question 11

A hotel can also be classified based on the type of guest it caters

Answer 11

Target Market

Question 12

offers food and accommodation services to people traveling for business

Answer 12

Commercial Hotel

Question 13

offers food and accommodation services to people traveling for pleasure

Answer 13

Tourist Hotel

Question 14

offers food and accommodation services to people traveling for pleasure that are usually found on scenic spots

Answer 14

Resort Hotel

Question 15

provides accommodation for guests staying for a long time

Answer 15

Residential hotel

Question 16

caters to guests who stay for a short period

Answer 16

Transient hotel

Question 17

A hotel can be classified as small-sized, medium-sized, or large-sized hotel

Answer 17

Size

Question 18

Hotels also vary depending on the standards of services and facilities these offer

Answer 18

Facilities

Question 19

provides a wide selection of guest services in addition to accommodation, such as health, sports, and business facilities

Answer 19

Full-service Hotel

Question 20

provides cheaper and more basic guestrooms with limited services.

Answer 20

Budget Hotel

Question 21

only provides accommodation and no other service

Answer 21

Self-catering Hotel

Question 22

an independent hotel owned by a person, a partnership, or a private company

Answer 22

Private

Question 22

includes several hotels owned by a local company.

Answer 22

Local group

Question 23

A hotel may be a part of an international chain of hotels

Answer 23

International group

Question 24

A hotel is usually divided into three (3) main divisions

Answer 24

• Rooms Division
• Food and Beverage (F&B) Division
• Administrative Division

Question 25

handles all matters pertaining to room accommodation and maintenance.

Answer 25

Rooms Division

Question 26

It is considered as one of the main operational areas in a hotel

Answer 26

Rooms Division

Question 27

handles guestrooms make up and maintenance, public area maintenance, and linen and laundry service

Answer 27

Housekeeping Department

Question 28

handles reception, registration and guest relations assistance (concierge, guest services, business, and cashiers), bell service, and telephone exchange

Answer 28

Front Office Department

Question 29

handles the reservation process from arrival registration to check out confirmation

Answer 29

Room Sales and Reservations

Question 30

This normally forms an integral part of a full-service hotel and usually has the greatest number of employees among the other divisions of a hotel

Answer 30

Food and Beverage (F&B) Division

Question 31

include restaurants and bars

Answer 31

Food Outlets

Question 32

the service of meals or drinks provided for guests in their rooms

Answer 32

Room Service

Question 33

a variety of occasions when guests or clients may eat at various times in the facility, which can either be formal or informal

Answer 33

Banquets and Catering

Question 34

refers to the service area where each food or meal is cooked and prepared

Answer 34

Kitchen

Question 35

This is concerned with administrative and office matters and covers the back office departments

Answer 35

Administrative Division

Question 36

back office departments

Answer 36

human resources department
engineering or facilities maintenance
accounting
purchasing
cost control and warehouse
security office

Question 37

directly involved in operations and service delivery

Answer 37

Rooms and F&B

Question 38

known as the Front-of-the-House since they are at the frontline and situated in guest contact areas

Answer 38

Rooms and F&B

Question 39

known as the Back-of-the-House;
personnel from the said division are not in guest contact areas

Answer 39

administrative division