Handout 1 Flashcards
a facility where travelers can rest, relax, and sleep.
Accommodation
ranges of facility and amenities in accomodation
basic to luxurious
relates or denotes to the business of housing or entertaining guests or clients.
Hospitality
the business of providing services, such as transportation, places to stay, and entertainment for tourists or clients
Tourism
characteristics of the accommodation or hospitality industry
- Open 365 days/year and 24 hours/day
- Shifting work dependent
- Services are mostly intangible
- Manufacture and sales are inseparable
- Services are mostly perishable
- Variability of service and guest requirements
- Operating process is repetitive
- Labor-intensive
means that the accommodation industry is open and fully operates daily every year
Open 365 days/year and 24 hours/day
vital to be able to support the operational requirements of the accommodation industry
Shifting work dependent
means guests cannot test a room for a night to check if it is okay for them or have a taste test before dining to know if it is delicious for them.
Services are mostly intangible
means that a room cannot be just sold anywhere just like tangible goods
Manufacture and sales are inseparable
means that if a guestroom is not rented on a specific date; the revenue for that room is lost forever
Services are mostly perishable
associated with a lack of consistency, which means that the quality of services depends on who, when, and where they were provided
Variability of service and guest requirements
Most of the processes of the accommodation industry are routinary
Operating process is repetitive.
Most of the accommodation sector’s daily operations involve employees that provide services; which is more evident in medium to large hotels to ensure they are serving the guests’ needs
Labor-intensive
states that the industry itself is already customer service-oriented
relies on customers being happy
Customer satisfaction
states that the majority of the players in the industry are mainly for tourists or wealthy patrons
Reliance on disposable income
suggests that the accommodation industry should provide an exceptional level of service with utmost priority
Excellent level of service
should be changed to prevent an ambiance from going stale and, consequently, entice more customers
Themes
a full-service accommodation with a reception and guestrooms that generally offer private facilities with an onsite restaurant, room, and bar services
Hotel
a service accommodation located in a more natural and relaxed environment
Resort
refers to a serviced apartment that offers self-contained units with access to kitchen and laundry facilities
Apartment Hotel
These enterprises appeal to budget-minded
travelers and are also referred to as basic accommodation
One star
They offer a limited range of facilities and services, especially a bed where guests or travelers can sleep on, and may not have a restaurant
One star
These enterprises appeal to tourists who are
seeking better services and facilities than that of basic accommodation
Two star
They offer expanded facilities
and a higher level of comfort
Two star
These enterprises offer a very good level of accommodation
Three star
There are more spacious public areas, higher quality facilities, and a greater range of services
Three star
These properties are upscale in all areas.
Accommodation is refined and stylish. Service is responsive, often including an extensive array of facilities.
Four star
These properties reflect the characteristics of
luxury and sophistication.
Five star
The facilities are world class in every manner, and the meticulous service exceeds all guest expectations
Five star
It is a points-based rating system that ranges from one (1) to five (5) stars to classify accommodation enterprises
Star Grading System
