Handout 6

Question 1

refers to the way an organization chooses to produce its good or services

Answer 1

Process selection

Question 2

This refers to the mix of equipment and labor that will be used by the
organization.

Answer 2

Capital intensity

Question 3

This refers to the degree to which a system can be adjusted to changes in processing requirements due to factors such as changes in product or service design, volume processed, and technology.

Answer 3

Tactical level

Question 4

This usually operates on a relatively small scale. It is used when a low volume of highvariety goods or services will be needed. It is slow, costly per unit, and requires complex planning and scheduling.

Answer 4

Job shop

Question 5

This is used when a moderate volume of goods or services is desired, and it can handle a moderate variety of products and/or services.

Answer 5

Batch

Question 6

This is used when higher volumes of more standardized goods or services are needed, and monotonous processing is required.

Answer 6

Repetitive

Question 7

This is used when a very high volume of non-discrete, highly standardized output is desired. It is very efficient in producing high volume; however, it is very rigid, costly, and involves high downtime cost.

Answer 7

Continuous

Question 8

This is used for work that is nonroutine, with a unique set of objectives to be accomplished in a limited time frame.

Answer 8

Project

Question 9

refers to the discovery and development of new or improved products, services, or processes.

Answer 9

Technology and Automation

Question 10

refers to applications of scientific discoveries to the development and improvement of goods and services

Answer 10

Technology

Question 11

This includes methods, procedures, and equipment used to produce goods and provide services. This not only involves processes within an organization, but it also extends to supply chain processes.

Answer 11

Process technology

Question 12

This involves the use of computers and other electronic equipment
to store, process, and send information.

Answer 12

Information technology (IT)

Question 13

Is a machinery that has sensing and control devices that enable it to operate automatically.

Answer 13

Automation

Question 14

Is a machinery that has sensing and control devices that enable it to operate automatically.

Answer 14

Automation

Question 15

This uses high-cost, specialized equipment for a fixed sequence of operations. The advantage of this type is its capability for low cost and high-volume production.

Answer 15

Fixed automation

Question 16

This involves the use of high-cost, general-purpose equipment
controlled by a computer program that provides both the sequence of operations and specific
details about each operation

Answer 16

Programmable automation

Question 17

This refers to the use of computers in process control, ranging from robots to automated quality control.

Answer 17

Computer-aided manufacturing (CAM)

Question 18

These involve machines that perform operations by following mathematical processing instructions.

Answer 18

Numerically controlled (N/C) machines

Question 19

flexible systems and equipment are often more expensive and not
as efficient as less flexible alternatives.

Answer 19

Process Strategy

Question 20

refers to the process of deciding how to assign tasks to workstations

Answer 20

Line balancing