Handout 5 Flashcards
Include market opportunities, competition, product launch windows, rationalization of operations, and downsizing.
Business Drivers
More closely guarded because they can reveal weaknesses to competitors. Nonetheless, those with responsibility for a facility have to know what they are dealing with and any limitations in resources of whatever kind.
Constraints
Investment in a new facility has to be considered strategically, tactically, and operationally. The organization has to think and act strategically every time a matter of policy or procedure is reviewed.
Organizational Management Levels
The organizational strategy must retain flexibility to deal with changes in the environment that might require a shift in emphasis or direction.
Strategic level
The organization’s broad intentions have to be turned into workable plans. The management must also apply new processes and procedures as needed in the organizational tactics.
Tactical level
The organization must ensure that employees are working according to laid down procedures and not deviating from it.
Operational level
The diverse nature of organizations involves differences in behavior, attitude, beliefs, and relationships that run counter to individual experiences, expectations, and outlook.
Cross-Cultural Management
Suggest that the approach in developing a facility management strategy considers the organization’s business objectives, needs, and policies, as well as the practicalities imposed by its space requirement.
Strategy Formulation
This involves assessment of expectations and objectives relevant to services,
resources, market, portfolio, and space audit.
Strategic analysis
This involves generating, evaluating, and selecting options for facility strategy.
Solution development
This involves the people, communication, resource planning, procurement, outsourcing, and entire organizational system relevant to strategy implementation.
Strategy implementation
An audit of the organization’s portfolio or programs should be undertaken to assist in establishing the extent to which the facility requires servicing.
Portfolio and space audit
An audit of the organization’s services should critically review the current delivery of services through a comprehensive examination of existing policy in terms of corporate guidelines and standards.
Services audit
An audit of the organization’s resources should concentrate on the skills of the
people, the capability of providers or suppliers, and the status of all procedures and technology.
Resources audit
An audit of the organization’s market should consider testing the market at
intervals to determine the extent to which current service delivery matches the demand, including the cost of services
Market audit
