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Gestão Integrada da Qualidade > Gurus da GQ - PWP 1 > Flashcards

Gurus da GQ - PWP 1 Flashcards

1
Q

Shewart

A
  • PDCA
  • CEP (Controlo Estatístico de Processos) - Carta de Controle
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2
Q

Feigenbaum

A

Controle da Qualidade Total

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3
Q

Ishikawa

A

diagrama de Ishikawa

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4
Q

Juran

A
  • Quality Control Handbook
  • Trilogia de Juran - planeamento da qualidade; controle da qualidade; melhoria da qualidade
  • o fator humano é essencial
  • a resistência a mudanças era a fonte dos problemas da qualidade
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5
Q

Deming

A

PDCA

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6
Q

Crosby

A
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Gestão Integrada da Qualidade (5 decks)

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