Group Dynamics, Analysis and Conflict Resolution Flashcards
A social aggregate having a unifying relationship; engaged in social interaction to achieve some goal
Group
How groups are formed (6)
Artificial aggregate Unorganized aggregate Groups with patterns of behavior Structured social units Deliberately formed groups Less deliberately formed group
Formality
Identity and Boundaries Goals and Tasks Norms and Culture Roles and Structure Legal Mandate
Forces that influence nature of groups, interrelationships, events that occur and outcome
Group dynamics
The environment that provides context of different factors affecting group members and their interaction and performance
Boundaries
External environment (5)
Political Environment Environment Economic Social Environment Technology
Task or action leading to performance pattern; interpersonal leading to relationship pattern
Interaction
How a group move towards the goal
Performance
The element that deals with size and roles, profile and relationships
Membership
Kinds of membership (3)
Open
Closed
Voluntary or involuntary
Who is the proponent of the three phases of group development?
William Schutz
What are the three phases of group development?
Inclusion
Control
Engagement
Who is the proponent of the five stages of team development?
Bruce Tuckman
What are the five stages of team development?
Forming Storming Norming Performing Adjourning
Who is the proponent of the process of changing behavior?
Kurt Lewin
What is the process of changing behavior?
Freeze
Unfreeze
Shift
Formation of attitudes, values and behavior
Socialization Process
You feel you can make decisions when you belong to a group compared to when you are alone
Risky Shift Phenomenon
Agreeing to do something because everyone says so
Group Think
A symptom where individuals prevent themselves from thinking against what the group thinks
Mind guards
Enumerate the levels in the pyramid towards synergy
Self-responsibility > trust > communication > conflict resolution > synergy
Act of mindful attention to what is going on
Observing
How things are done
Process
Making judgments and conclusions based on what has been observed
Inference
Systematic examination of different or complex elements to derive information about the whole system
Analysis
Areas for observation (7)
Roles Behavior Content Process Performance Interaction Inter-group Interaction
Patterns of behavior based on expectations about the function of a position
Roles
Sense of uncertainty over the requirements of a role
Role ambiguity
Expectations association with one role interfere with expectations concerning another
Role conflict
Group members learn to perform various roles
Role differentiation
Responsibilities and requirements of a particular role
Role expectation
Role classification that enables members to work together to complete tasks and to achieve group goals
Task roles
Role classification concerned with satisfaction of individual needs
Individual roles
Role classification that aims at strengthening group cohesion and group effectiveness by building relationships
Group building and maintenance roles
Reciprocity rule, task itnerdependence
Cooperation
Individuals in groups exerting less effort
Social loafing
Degree of attraction or closeness among group members (social glue)
Cohesion
Shared belief in ability to engage in actions that will produce desired outcome
Efficacy
Process of adherence to group norms
Conformity
Group members are pitted against one another to achieve individual goal
Competition
Behavior that inhibits attainment of goals by another person; natural disagreement; irreconcilability; non-complementary; tension
Conflict
Kinds of conflict (5)
Intrapersonal Interpersonal Within group Intergroup Large system or social conflicts
Causes of conflict (5)
Perceptions Values, beliefs, principles Feelings, emotion Needs Power
Continuum of Conflict Management
Avoid > delay > confront
Manifestation
Behavioral Relational Societal Situtational Systematic
Conflict Handling Styles (5 with corresponding cooperation, assertiveness levels)
Avoiding - low, low Accomodating - high, low Compromising - equal Collaboration - high, high Competing - low, high
